Manager – Air Freight Emergency Solution Desk

WWJWM JAS WORLDWIDE MANAGEMENT , INC.; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

JAS Forwarding (USA), Inc. in Atlanta, GA, seeks a Manager of Air Freight Emergency Solution to lead the new desk and support global sales with pricing and product knowledge.

You will supervise regional teams, collaborate with core brokers, and negotiate carrier rates to deliver rapid, cost-effective emergency shipments. The role requires international freight forwarding experience, strong leadership, and IATA certification.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Deep knowledge of CargoWise (C1) software.
• Minimum 5 years in international freight forwarding sales or ops.
• Pharma and Healthcare domain knowledge.
• Strong import/export regulatory knowledge and procedures.
• IATA freight forwarder certification is mandatory.

Responsibilities

• Build the Emergency Solution desk with our Core Broker and manage internal regional teams.
• Analyze market data and provide statistics to guide strategic decisions.
• Collaborate with Sales and regions on vertical market development.
• Monitor contract performance and ensure gross profit targets.
• Travel to regions to assist carrier negotiations.
• Support sales with product knowledge and pricing.
• Drive profitable growth through customer engagement and new business.
• Coordinate with subsidiaries and Product VPs on market rate strategies.
• Ensure 24/7 operational readiness and on-call support.

Skills

Organizational skills

Problem-solving

Written and verbal communication

Bilingual

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent experience

CargoWise (C1) knowledge

5+ years international freight forwarding sales/ops

Pharma/Healthcare knowledge

Import/export knowledge

IATA certification

Tools

CargoWise (C1)

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Manager of Air Freight Emergency Solution is responsible for managing the team and support the business and sales verticals in all aspects of the Emergency Solution desk. The primary objective of this position is to manage the requirements and service agreements with our Global Core providers, supervise Emergency Solution operations, and support the sales force with product knowledge and pricing. This position will work together with the World Air Freight Team to lead strategic development. This position is to provide a new Air Freight product specific to the needs of our customers for Emergency shipment request, develop customized products, deliver the best solution and pricing, and negotiate rates with carrier. While the primary focus is on our Global Verticals: Automotive, Aerospace, Pharma and Healthcare and Energy Solutions from the product side, the secondary focus will be managing and train the regional teams and our 3rd party provider.

ESSENTIAL FUNCTIONS

To build the Emergency Solution desk, together with our nominated Core Broker and manage the internal regional teams assigned to the Emergency Solution team.

Responsible for market analysis and statistics.

Awareness of the vertical market in order to work closely on strategic development with Sales and the regions.

To monitor the Trade performance of each service contract.

To check profit and loss development for the Emergency Solution in Air Freight Product.

To travel to the regions / subsidiaries to support in carrier negotiation of local contracts where necessary and approved

To participate and contribute in meeting the targets set for this new product with:

• EVP Global Head of Air Freight and VP Global Air Freight Operations
• VP Air Freight Product in each Region

To drive, build and grow a profitable business development:

• Actively engage with existing and potential customers through customer visits / sales calls.
• Pro-actively support the sales organization to achieve or surpass the growth targets.

Work together with the Sales team on global and regional customer maintenance and implementation.

Responsible for the achievement of Volume, Profit and Gross Margin contribution in accordance with the JAS-WW target.

Work closely with partners overseas and Regional Product VP’s to define necessary product to achieve the targets budgeted.

To provide support Globally and cooperate closely with the subsidiaries in products managers regarding market situation and rate level.

Major Challenges

Work in an extremely volatile market.

• Get a good balance between peak and slack season (volume and rate wise) performance with the carriers.

To work in accordance to the compliance rules and policy.

To minimize the risk of having rates without coverage of a Gross Profit scenario by a proper buying rate to cover particular business.

SUPERVISORY RESPONSIBILITIES

Conduct performance evaluations for direct and indirect reports within the Emergency Desk Department

Recommend hiring, firing and promotion.

Identify and resolve personnel issues.

Ongoing coaching and mentoring of staff to develop skills to the highest level.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational and problem-solving skills.
• Excellent written, interpersonal, and verbal skills / bi-lingual.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to lead a team and independently.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field or combination of education and experience.
• In depth knowledge in our Operational System Cargo Wise (C1).
• Minimum 5 years successful international freight forwarding sales / operations experience.
• Pharma and Healthcare knowledge and requirements.
• Extensive knowledge of import / export processes and laws.
• IATA certification as freight forwarder is mandatory.

ENVIRONMENT

100% performed in climate-controlled internal office environment working under normal office conditions. This role supports a 24/7 operational environment and requires on call support. Occasional travel will be required (up to 10%) in support of the position’s responsibilities. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job the employee frequently is required to stop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires employees to frequently work in a fluid, fast paced environment.

ADDITIONAL

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS

(if any abbreviation, the meaning needs to be inserted) Management retains discretion to add or change duties of this position at any time.

Employer Statement

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Notice to Applicants

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.

About JAS

JAS prides itself on its exceptional service and competitive pricing that comes about through the hard work and skill of the people who make up the JAS organization. The mission of JAS is to focus on innovation and maintain a commitment to deliver the product securely and on time. This mission flows through its vast global network of 38 subsidiaries, hundreds of official agent locations, and 4,200+ employees across more than 90 countries. JAS' commitment to innovation in the fields of shipping, 3PL, and freight forwarding puts it in a unique class of select companies which concentrate on specialized projects as well as commodity shipping initiatives. JAS is a premier “go-to” company for those wishing to move cargo from anywhere in the world to anywhere else in the world. Through the use of advanced tracking technologies, sophisticated global communications, and a large team of experts across a broad spectrum of specialties, JAS is able to cost effectively handle the shipping of everything from tiny camera parts up to the massive components required to build an oil rig. Transporting cargo is a complex endeavor. JAS is the brand you can trust to satisfy your most demanding requirements.