Manager, AI Solutions

West Pharmaceutical Services; Exton (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

West Pharmaceutical Services is seeking a Manager, AI Solutions to lead enterprise AI initiatives across global operations and value streams. You will translate business challenges into scalable AI-enabled use cases that improve decision quality, productivity, and standardization, working with Supply Chain, Operations, Commercial, Finance, Quality, DBI, and IT.

You will design lightweight AI agents and prototypes, collaborating with technical teams to deploy scalable solutions and ensure

Qualifications

• 5+ years in Supply Chain, Operations, or AI-related experience.
• 3+ years of hands-on experience applying AI tools in business environments.
• Preference for Global Supply Planning and/or Site/Manufacturing experience.
• Preference for experience in Pharmaceutical, Medical Device, or other regulated industry.

Responsibilities

• Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives.
• Translate business challenges into clearly defined AI-enabled solution requirements.
• Design and build lightweight AI agents and workflow automations using approved enterprise tools.
• Identify data readiness gaps and partner across functions to address them.
• Support monthly business cadence and operational decision cycles with AI-enabled insights.

Skills

AI solutions

Cross-functional collaboration

Communication

English fluency

Education

Bachelor's Degree

MBA Preferred

Tools

Enterprise AI tools

ChatGPT (OpenAI)

Microsoft Copilot

Claude (Anthropic)

Job description

Job Summary

The Manager, AI Solutions is an enterprise business-facing leader responsible for identifying, designing, and enabling practical AI-driven solutions across West’s global operations and cross-functional value streams. This role translates business challenges into scalable AI-enabled use cases that improve decision quality, productivity, and process standardization while maintaining alignment to West’s enterprise planning and operational framework. This individual partners closely with Supply Chain, Operations, Commercial, Finance, Quality, DBI, and IT to ensure AI capabilities are applied responsibly and effectively to solve high-impact business problems. The role builds lightweight AI agents and prototypes where appropriate and collaborates with technical teams for scalable deployment of more advanced solutions. This position drives enterprise adoption of AI-enabled business practices while reinforcing harmonized global standards and measurable value realization.

Essential Duties and Responsibilities

• Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives
• Translate business challenges into clearly defined AI-enabled solution requirements
• Design and build lightweight AI agents and workflow automations using approved enterprise tools
• Identify data readiness gaps that limit AI effectiveness and partner cross-functionally to address them
• Support monthly business cadence and operational decision cycles with AI-enabled insights where applicable
• Establish repeatable frameworks for responsible AI usage within business functions
• Serve as the bridge between business stakeholders and technical teams for AI-related initiatives
• Measure and communicate value realization, productivity impact, and decision-quality improvements
• Partner with D&T and DBI to transition validated prototypes into scalable, production-ready solutions
• Drive enterprise adoption of AI-enabled tools through enablement, documentation, and structured change management
• Ensure AI solutions align with standardized enterprise processes and systems
• Promote an enterprise mindset versus siloed optimization while reinforcing scalable AI practices
• Other duties as assigned

Education

• Bachelor's Degree - preference for Supply Chain, Engineering, Finance, Data Analytics, or relevant experience
• MBA Preferred

Work Experience

• 5+ years in Supply Chain, Operations, or AI-related experience
• 3+ years of hands-on experience applying AI tools in business environments
• Preference for Global Supply Planning and/or Site/Manufacturing experience
• Preference for experience in Pharmaceutical, Medical Device, or other regulated industry

Preferred Knowledge, Skills and Abilities

• Demonstrated ability to translate business problems into AI-enabled solution frameworks
• Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools
• Experience using generative AI and large language model (LLM) tools, such as ChatGPT (OpenAI), Microsoft Copilot, Claude (Anthropic), or comparable solutions
• Ability to communicate AI concepts to non-technical stakeholders
• Ability to influence without authority
• Data-driven decision framing
• Experience working in global manufacturing environments
• Is curious, agile, engages in new experiences and looks for different perspectives
• Fluent in English and excellent communication (written and verbal)
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Make independent and sound judgments
• Multitask, work under time constraints, problem solve, and prioritize
• Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity

Equal Opportunity Employer

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.