Sr. Director, Supply Chain Center of Excellence

West Pharmaceutical Services; Exton (PA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid onsite work

Performance bonuses

Professional development opportunities

Volunteer programs

Job summary

West Pharmaceutical Services is seeking a Senior Director, Supply Chain Center of Excellence to lead the enterprise IBP/SC planning, governance, and capacity strategy. You will unify commercial, operations, and launches, defining standards and driving data-driven decisions across the network.

You will shape master data ownership, KPI architecture, and scalable execution while advancing AI-enabled planning and enterprise integration at a global scale. This hybrid role is onsite in Exton, PA.

Qualifications

• Bachelor’s degree required.
• MBA or Master’s in SCM/Operations preferred.
• Advanced training in analytics or related discipline preferred.
• 12+ years of supply chain experience required.
• 5+ years of leadership experience required.
• Experience leading IBP/S&OP transformation at enterprise scale.
• Experience supporting data governance and KPI architecture.

Responsibilities

• Elevate IBP to the enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencing.
• Establish data governance and KPI architecture across regions.
• Lead enterprise capacity visibility and allocation governance.
• Act as neutral enterprise integrator connecting commercial, operations, and launches.
• Shift culture to enterprise tradeoff thinking and ownership mindset.

Skills

Executive leadership

Strategic thinking

Change management

Cross-functional collaboration

Education

Bachelor's Degree

MBA or Master’s in SCM/Operations

Advanced analytics training

Tools

AI-enabled planning systems

Data governance

Job description

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World war 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

Description

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World war 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Senior Director, Supply Chain Center of Excellence, is the enterprise leader responsible for transforming supply chain planning from fragmented coordination to disciplined, enterprise-wide decision architecture. This role establishes IBP as the single enterprise tradeoff forum, institutionalizes data governance and planning standards while ensuring that execution signals are translated into leadership-level decisions. The position acts as the neutral enterprise integrator connecting commercial, operations, platform launches and capacity strategy. This is a leadership role accountable for supply chain governance, enterprise standards, and scalable execution infrastructure. The Senior Director will own IBP governance and tradeoff discipline enterprise-wide, establish enterprise planning standards and baseline ways of working, define master data ownership and data integrity governance, enable capacity scaling, network balancing, and platform launch readiness.

Essential Duties And Responsibilities

• Elevate IBP to the single enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencing
• Establish escalation pathways for demand/capacity imbalances
• Standardize S&OP inputs/outputs across regions and OUs
• Ensure all enterprise tradeoffs are laddered into IBP (no parallel decision forums)
• Establish master data governance by domain with clear accountability
• Define and standardize KPI architecture (OTIF, confirmed lead-time adherence, backlog aging, etc.)
• Ensure forecast accuracy and capacity input accountability remain with the Ous while governed centrally
• Implement audit mechanisms for process adherence and data discipline
• Lead enterprise capacity visibility and allocation governance
• Support digital twin and dynamic network modeling ambition
• Institutionalize launch-to-capacity orchestration for growth platforms
• Align analytics outputs explicitly to required business decisions
• Institutionalize predictive capacity risk modeling and forecast bias detection
• Define scenario modeling standards for launches, transfers, and segmentation
• Ensure AI scales precision only after standards and governance are enforced
• Act as neutral enterprise integrator connecting commercial, operations, R&D launches, and supply governance
• Shift culture from local optimization to enterprise tradeoff thinking
• Reinforce ownership mindset over permission-seeking behaviors
• Embed process excellence, defined cadence, and root-cause governance loops

Additional Responsibilities

• Make independent and sound judgments.
• Multitask, work under time constraints, problem solve and prioritize.
• Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.
• Use written and verbal communication skills effectively.
• Read and interpret data, information and documents to analyze and solve problems.
• Learn and apply new information and new skills.
• Able to comply with the company’s safety and quality policies at all times.

Education

• Bachelor’s Degree – Required
• MBA or Master’s in SCM, Operations or Business – Preferred
• Advanced training in supply chain, operations research, analytics, or related discipline preferred

Work Experience

• 12+ years supply chain experience – Required
• 5+ years leadership experience – Required
• Demonstrated ownership of IBP/S&OP transformation at enterprise scale
• Proven success in data governance, planning standardization, and KPI architecture
• Experience supporting major product/platform launches in regulated environments
• Exposure to AI-enabled planning systems and digital transformation

Preferred Knowledge, Skills And Abilities

• Enterprise-level strategic leadership capability
• Executive presence with ability to influence senior leadership
• Deep expertise in global supply network optimization
• Advanced financial acumen (working capital, capital planning, ROI modeling)
• Proven success leading large, matrixed global organizations
• Strong change management and transformation leadership experience

Travel Requirements

30%: Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

• This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week
• Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail] . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.