Manager Agile Enablement

Delta Community Credit Union; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Delta Community Credit Union in Atlanta seeks a Manager Agile Enablement to lead, coach, and grow Scrum Masters across Value Stream teams, strengthening enterprise Agile practices and guiding improvements. You will monitor metrics, coach stakeholders, and help teams deliver strategic initiatives with agile methods.

The role emphasizes collaboration with people leaders, upskilling, and resolving cross-team impediments, with occasional work-from-home options based on performance and department

Qualifications

• Bachelor's degree in Business, Information Technology, Organizational Development or a related field.
• 5+ years of experience in Agile delivery.
• 3+ years serving as a Scrum Master or Agile Coach.
• 2+ years managing Scrum Masters or Agile delivery professionals.
• CSM or equivalent Agile certification.
• Experience coaching Agile teams and stakeholders.
• Strong knowledge of Scrum, Lean Kanban, and Agile practices.

Responsibilities

• Lead, coach, and develop Scrum Masters, including hiring, performance management, goal setting, and development plans.
• Meet regularly with Scrum Masters to review observations, sprint insights, and address challenges.
• Manage Scrum Master capacity, coverage, and succession planning.
• Support Communities of Practice and foster consistent practices across Value Streams.
• Serve as a Scrum Master when organizational needs require.

Skills

Agile delivery

Scrum Master

Agile coaching

Coaching teams

Jira

Confluence

Performance management

Stakeholder management

Education

Bachelor's degree in Business

Master’s degree (preferred)

Tools

Jira

Confluence

Job description

Position

Manager Agile Enablement

Job Code - 8726

Vinings

Hybrid

Full Time

Job Description

Create your success story at Delta Community Credit Union – where opportunity meets purpose. Through our commitment to excellence, Delta Community has received numerous industry awards and earned the trust and loyalty of our employees, members and the metro Atlanta community. We value talent, encourage growth and keep community at the heart of everything we do. That’s why we’re one of Atlanta’s Best Places to Work! Whether you’re starting your professional journey or navigating the next step in your career, we invite you to join the Delta Community team.

The Manager Agile Enablement directly manages, leads, and develops the Scrum Masters assigned to Value Stream teams and strengthens enterprise Agile practices to effectively complete corporate initiatives and accomplish strategic objectives on a continual basis. Working closely with teams and leaders, this role provides hands‑on coaching, observes team dynamics and ceremonies, and evaluates sprint metrics, stakeholder feedback, team health, and Agile maturity to identify trends, impediments, training needs, and improvement opportunities. The manager provides regular insights and recommendations to the Vice President of the Value Delivery Office and develops and implements approved enhancements. This role also partners with people leaders of Agile team members on upskilling and conflict resolution, supports the resolution of cross‑team impediments, and provides Agile guidance to traditional project teams and other teams adopting Agile practices. Depending on organizational needs, this role may also serve as the Scrum Master for an Agile team while continuing to fulfill management and Agile enablement responsibilities.

Essential Functions

People Leadership and Scrum Master Development

• Lead, coach, and develop Scrum Masters, including hiring, performance management, goal setting, professional development, and corrective action when needed.
• Meet regularly with Scrum Masters individually and as a group to provide guidance, review team observations and sprint insights, address challenges, and strengthen Scrum Master effectiveness.
• Manage Scrum Master capacity, coverage, and succession planning, and support continuity during vacancies or extended absences as needed.
• Provide support to the Communities of Practice and foster consistent practices, shared learning, and accountability across the Value Streams.
• Serve as a Scrum Master for an Agile team when organizational needs warrant.

Team Observation and Coaching

• Routinely attend team ceremonies and Scrum of Scrums to observe team dynamics, Agile practices, role effectiveness, collaboration, and operating conditions.
• Provide regular coaching to Scrum Masters, Value Stream Owners, Product Owners, Analysts, and team members on Agile principles, roles, practices, and ways of working.
• Guide teams in applying Scrum, Lean Kanban, or hybrid delivery approaches based on the nature of the work.
• Monitor team health and effectiveness, identify issues and opportunities, and help teams strengthen the practices and conditions that support delivery.
• Partner with team members' people leaders when upskilling, conflict resolution or performance support is needed.
• Provide Agile guidance to traditional project teams and other teams adopting or improving Agile practices.
• Look for opportunities for Value Stream and traditional project teams to contribute to business and technical architecture.

Metrics Surveys and Agile Maturity

• Evaluate current practices, recommend improvements, and hone metrics to measure team and organizational performance.
• Review sprint metrics and the related insights developed by Scrum Masters to identify trends, risks, and opportunities within and across teams.
• Consolidate team health observations, delivery data, and other indicators into regular reporting for the Vice President of the Value Delivery Office.
• Oversee the standardized annual stakeholder survey process and analyze results across Value Streams to identify common themes and improvement opportunities.
• Support Agile maturity assessments and improvement planning across the five Value Streams.
• Conduct periodic team assessments and monitor progress against approved improvement plans.

Standards, Training and Continuous Improvement

• Identify needs for Agile standards, training, tools, templates, role development, and changes to ways of working.
• Develop recommendations and implementation plans and implement approved improvements.
• Develop and deliver Agile onboarding, training, workshops, coaching plans, playbooks, standards, and templates.
• Oversee and monitor the adoption and effectiveness of new Agile practices across Value Stream teams.
• Support continuous improvement through retrospectives, health checks, maturity assessments, and targeted coaching.

Impediment Resolution and Cross Functional Partnership

• Identify cross-team impediments and dependencies, determine root causes, and develop and coordinate resolution plans.
• Work directly with value stream team members and relevant leaders to resolve routine issues.
• Facilitate workshops and working sessions that help teams resolve issues and improve Agile practices.

Reporting and Recommendations

• Provide regular updates to the Vice President of the Value Delivery Office on team health, Scrum Master effectiveness, risks, impediments, trends, standards, training needs, and improvement opportunities.
• Prepare clear findings, recommendations, and plans for decisions that require executive approval.

Other

• This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned
• This job description is subject to change at any time

Position may offer work from home opportunities, pending specific performance and departmental needs.

Job Qualifications

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Required Minimum Qualifications

• Bachelor’s degree in Business, Information Technology, Organizational Development, or a related field
• 5+ years of experience in Agile delivery.
• 3+ years’ serving as a Scrum Master or Agile Coach supporting cross‑functional technology teams.
• 2+ years of experience directly managing Scrum Masters, Agile delivery professionals, or technology professionals, including responsibility for performance evaluations, career development, and coaching.
• Certified Scrum Master (CSM) or an equivalent Agile certification.
• Demonstrated experience coaching Agile teams, Scrum Masters, Product Owners, Developers and Quality Assurance roles.
• Strong knowledge of Scrum, Lean Kanban, Agile delivery practices and operating models.
• Demonstrated experience observing team dynamics, assessing Agile maturity, and developing practical improvement recommendations.
• Understand the difference between coaching, mentoring, facilitating, and teaching, and be able to judge in which circumstances to use the appropriate stance.
• Ability to analyze sprint metrics, team-health information, stakeholder feedback, and other delivery data and communicate meaningful findings and recommendations.
• Experience developing and delivering Agile training, onboarding, standards, tools, templates, or Communities of Practice.
• Demonstrated experience facilitating meetings and workshops across multiple organizational levels, including presenting findings and recommendations to senior leaders.
• Strong communication, relationship-building, conflict‑resolution, and stakeholder‑management skills.
• Ability to influence without direct authority and partner effectively with business and technology leaders.
• Strong knowledge of acceptance criteria techniques and coaching to excellent acceptance criteria.
• Experience supporting continuous improvement and organizational change across multiple teams.
• Experience using Agile work‑management and collaboration tools, including Jira and Confluence.
• Successful candidate should possess the following competencies: Creativity and Innovation, Decision Making, Interactive Communications, Relationship Building, Results Management.
• Complies with all Credit Union policies and procedures, including those related to Bank Secrecy Act regulations.

Preferred Qualifications

• Master’s degree in Business, Information Technology, Organizational Development, or a related field.
• Advanced Agile coaching or Scrum certification, such as Advanced Certified ScrumMaster (A‑CSM), Certified Scrum Professional‑Scrum Master (CSP‑SM), ICAgile Certified Professional‑Agile Coaching (ICP‑ACC), or ICAgile Certified Professional‑Agile Team Facilitation (ICP‑ATF).
• Experience supporting Agile practices, maturity assessments, and continuous improvement across multiple teams.
• Experience leading a Community of Practice.
• Experience in a credit union, financial institution, or other regulated industry.
• Experience supporting digital banking, lending, core systems, payments, member service, or contact‑center initiatives.