Manager, Advisor Success & Growth

Summit Global Investments, LLC; Bountiful (UT); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development and licensing

Job summary

Summit Global Investments, LLC is seeking a Manager for Advisor and Client Success Operations in Bountiful, UT. This onsite role leads the Advisor Success Team, builds scalable processes, and drives growth while maintaining high service standards for Private Wealth and Global Advisory clients.

You will own capacity planning, onboarding, and performance management, shaping a culture of accountability and continuous improvement with data-driven decision making.

Qualifications

• 5+ years of experience in financial services operations or equivalent
• 3+ years of direct people management experience with a track record of building high-performing teams
• Strong knowledge of capacity planning and scaling an operations team during rapid growth
• Experience documenting and improving workflows with measurable KPI impact
• Hands-on experience using AI tools and technology to streamline workflows and boost productivity

Responsibilities

• Lead the Advisor Success Team (AST) and own the operational engine behind advisor growth
• Scale operations to support growth, onboarding, and client service excellence
• Own capacity planning, forecasting, and staffing aligned with growth
• Develop hiring/onboarding plans and grow future leaders within the team
• Document, optimize, and maintain core AST workflows for consistency and training

Skills

Team leadership

Capacity planning

KPIs dashboards

Data-driven decisions

Communication skills

Education

Series 65 license

Tools

CRM platforms

Workflow tools

AI tools

Job description

Manager, Advisor and Client Success Operations

Bountiful, UT (onsite)

Description

Our advisors are building great businesses, and this role helps them grow faster and more effectively. You’ll lead the Advisor Success Team (AST) and own the operational engine behind advisor growth at SGI. When operations run smoothly, advisors spend less time on process and more time with clients, and their practices grow. As SGI pursues its plan to grow 10X, you’ll build the team, capacity plans, and processes needed to scale service without sacrificing quality. You’ll support both our Private Wealth advisors and our in house Global Advisory team, and the clients they serve, with a standard of delivering 6 star service on a 5 point scale. This is a people leader role first. You’ll hire well, coach and mentor the team, celebrate wins, and build a positive culture where people grow their careers, using technology, efficient workflows, and clear KPIs to make it all work.

What You’ll Do

Scaling for Growth

• Help advisors scale their businesses by continuously improving operational support that lets them serve more clients, onboard new households smoothly, and spend their time on the work that grows their practices
• Build on AST operating model that supports rapid growth in advisors and assets in the most efficient and cost effective way, while consistently delivering service excellence
• Own capacity and resource planning, forecasting workload and staffing needs ahead of growth
• Build the hiring and onboarding plan to meet future demand, including support for advisors and teams joining SGI
• Develop future leaders within the team to support a larger organization over time

People Leadership and Culture

• Lead, coach, and mentor the AST, building skills, confidence, and clear career paths for each team member
• Create a positive, energized team culture that recognizes great work and celebrates successes and wins
• Run 1:1s, team huddles, and regular performance reviews
• Own hiring, onboarding, and performance management for the team
• Model, practice anda culture of ownership, accountability, and continuous improvement

Workflows and Process Documentation

• Manage day to day workflow, capacity, and work distribution across the team
• Ensure AST delivers consistent operational support to both Private Wealth advisors and the in house Global Advisory team, with workflows designed around each group’s needs
• Map, document, and maintain core AST workflows so work is consistent, repeatable, and easy to train
• Improve processes to reduce cycle times, errors, and handoffs
• Own the escalation path for complex service issues and drive root cause fixes, not just resolutions
• Partner with Investments, Technology, Marketing, and Compliance to remove operational friction that slows advisors down

Technology and Efficiency

• Leverage technology, including SGI’s own platforms and emerging AI tools, to optimize team efficiency
• Identify and lead automation opportunities that eliminate manual, repetitive work and free the team to focus on high value service
• Champion and promote SGI’s tools with the team, driving full adoption of WayPoint, SGI’s practice management, CRM, and client platform, as the system of record for all service work
• Partner with the Technology team and broader SGI organization to identify improvements and translate team pain points into clear requirements

KPIs, Scorecards, and Reporting

• Continuously refine team KPIs including service response times, case resolution, quality, throughput, and platform adoption
• Build and maintain scorecards and dashboards that give the team and leadership clear, real time visibility into performance
• Use data to make decisions, set priorities, manage capacity, and make the case for process, automation, or staffing changes
• Connect AST performance to advisor growth outcomes and feed operational insights into the firm’s advisor growth reporting

Team: Leads a team of 7 Advisor Success specialists, with plans to grow alongside the firm

What You Bring

• 5+ years of experience in financial services operations, preferably within an RIA, custodian, or broker dealer
• 3+ years of direct people and team management experience, with a track record of developing high performing teams
• Series 65 license required
• Experience with capacity planning and scaling an operations team through rapid growth
• Proven ability to document and improve workflows and measure results through KPIs
• Experience building KPIs, scorecards, and dashboards to drive data driven decisions
• Hands on experience using AI tools and technology to streamline workflows and improve team productivity
• Strong comfort with technology; experience with CRM platforms and workflow tools required
• Positive, energetic leadership style and strong communication skills
• Experience with Envestnet preferred
• Familiarity with Fidelity or Schwab custody and advisory operations a plus

Compensation and Benefits

• Base salary of $110,000 to $130,000, based on experience, plus performance bonus
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and licensing support

Work Arrangement

This is a full time, onsite role at our Bountiful, Utah office.

About SGI

Summit Global Investments (SGI) is an SEC registered investment advisor headquartered in Bountiful, Utah, partnering with Private Wealth advisors and our in house Global Advisory team. Our promise to advisors is simple: SGI is the best place for advisors to grow.

Our Mission

Be the most trusted and efficient Investment Advisor.

Our Vision

Help clients find, know and achieve their goals and objectives.

Our Values

• Urgency and Focus: Acting quickly and efficiently, keeping focus on client needs and inspiring others.
• Integrity and Transparency: Doing the right thing, being transparent, and communicating clearly with all stakeholders.
• Trust and Understanding: Gain a deep understanding of client goals, building trust through consistent professionalism.
• Hope and Optimism: Lead with belief, show up as your best self, and elevate the team around you.
• Power of the Team: A great degree of our success will be determined by our relationships with each other.