Manager Advanced Analytics & Automation

Klaviyo Inc.; Remote; USD 124,000 - 186,000; Full time

Job summary

An innovative tech company in Boston is seeking a Manager of Advanced Analytics & Automation to lead strategic analytics and AI automation initiatives. The ideal candidate will have over 5 years of experience in advanced analytics, proficiency in SQL and Python, and strong communication skills to partner with senior stakeholders. Responsibilities include designing data models, creating insights through SQL and Python, and leading initiatives across teams. This position offers a competitive salary and a supportive work culture.

Benefits

Competitive salary

Annual cash bonus plan

Health and wellness benefits

Qualifications

• 5+ years of experience in advanced analytics, technical analytics, or data analytics.
• Advanced proficiency in SQL and GitHub, owning complex analytical data models.
• Strong hands-on experience with Python and/or R, including statistical inference.

Responsibilities

• Lead strategic analytics programs and AI first automations for Customer Success.
• Design Production-Grade Data Models & Analytics Pipelines.
• Create advanced SQL and Python outputs for customer insights.

Skills

Advanced analytics

SQL

Python

Tableau

AI tooling

Workflow automation

Communication skills

Education

Bachelor's degree or equivalent

Tools

GitHub

n8n

Airflow

Job description

Manager, Advanced Analytics & Automation

Go-to-market Operations

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is seeking a Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for our Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action.

You will operate as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. This role is ideal for someone who can architect, build, QA, and operationalize advanced analytics and insights projects end‑to‑end while partnering deeply across Product, Ops, and Data teams.

What You’ll Do

• Own Customer Success Intelligence & Advanced Analytics & Insights, design Production-Grade Data Models & Analytics Pipelines, and champion AI Tooling, Automation & Workflow Orchestration
• Build and maintain customer cohorting, segmentation, and benchmarking frameworks, in collaboration with our Product Data Science team, that captures meaningful differences in Customer behavior, maturity, and value
• Define and evolve customer health, adoption, and success scoring and signals, including leading indicators of churn and expansion
• Design and scale advanced analytics projects and models, including cohort analysis, statistical inference, and impact measurement systems, that connect product usage and engagement to customer retention outcomes
• Act as a technical program owner for complex analytics initiatives, driving roadmap definition, sequencing workstreams, coordinating dependencies, and delivering outcomes
• Create advanced SQL and Python outputs that power customer insights, forecasting inputs, and operational reporting, using GitHub for version control and change management, and applying strong data modeling and governance practices
• Partner closely with Data Engineering, CS OPs, Data Science and Product Analytics, to deliver strategic analytical tools and insights that inform GTM priorities, roadmap decisions, and customer strategy, and collaborate to deliver prototype AI-assisted tools that provide GTM teams real time actionable insights into customer behavior
• Design and deploy workflow automations using n8n, Airflow or other AI tools, and establish integrated AI driven alerts that surface real‑time customer risk and opportunity
• Lead initiatives end‑to‑end: problem framing, design, build, QA, documentation, rollout, and iteration
• Maintain a high bar for execution quality, accuracy, reliability, and long‑term scalability
• Translate complex technical outputs into clear, actionable narratives for senior business and GTM stakeholders

What We’re Looking For

• 5+ years of experience in advanced analytics, technical analytics or data analytics (SaaS strongly preferred)
• Advanced proficiency in SQL and GitHub, with experience owning complex analytical data models
• Strong hands‑on experience with Python and/or R, including statistical inference, cohort analysis, and advanced research
• Tableau Developer–level fluency, with solid understanding of dashboard logic, metrics, and database structures
• Confident using AI tooling (e.g., Cursor, Glean, Codex, GitHub AI etc.) to accelerate development, and familiarity with workflow automation platforms (n8n, Airflow, DBT); experience with LangChain a plus
• Demonstrated ability to build and operationalize analytics and AI workflows used by CS, Sales, or GTM teams
• Experience operating as a technical program manager for analytics or data initiatives
• Strong communication skills and comfort partnering with senior, non-technical stakeholders
• High standards for analytical rigor, QA, documentation, and system reliability
• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job‑related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$124,000 — $186,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay‑vee‑oh). We empower creators to own their destiny by making first‑party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in e‑commerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human‑in‑the‑loop). We provide accommodations as needed.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).