manager, administrative services

Public Service Commission, Government of Nova Scotia; Virginia (MN); On-site; USD 2,975,000 - 8,478,000; Full time

Job summary

Public Service Commission, Government of Nova Scotia is seeking a Manager, Operations Support to lead key operational and service delivery functions within Corporate Services. You will provide strategic and operational oversight for case management systems, transactional services programs, and legislated business functions while ensuring privacy compliance and digital transformation.

Based in Halifax, NS, this permanent, on-site role requires strong leadership, governance, and collaboration with

Job description

Manager, Operations Support

Employer: Public Service Commission, Government of Nova Scotia

Department: Opportunities and Social Development

Location: Halifax, NS

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date: 28-Aug-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us: At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportiive Housing and Homelessness, and the Disability Support Program (DSP). Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

About Our Opportunity

Are you an innovative leader who builds strong relationships and partners effectively to deliver solutions? We're hiring a Manager, Operations Support, to help lead key operational and service delivery functions within Corporate Services. The Manager is a critical leadership role that provides strategic and operational oversight for key case management systems, transactional service programs, and legislated business functions within the Department. The position ensures the effective administration of high-profile, high-volume programs, including the Poverty Reduction Credit (PRC), Low Income Pharmacare for Children (LIPC), and Child Abuse Register (CAR), while advancing departmental priorities related to service delivery, operational excellence, privacy compliance, and digital transformation. Working collaboratively across government, the Manager leads a professional team responsible for complex operational processes, case management system administration, system audits, stakeholder relationships, and continuous improvement initiatives. The role serves as the primary link between business areas, technology teams, vendors, service delivery staff, and executive leadership to ensure service continuity, legislative compliance, and successful implementation of system enhancements.

Primary Accountabilities

• Identify and implement innovative solutions that improve service delivery, streamline business processes and enhance client outcomes.
• Provide program and system management support for case management software and transactional services programs.
• Lead a team of professionals and ensure priorities and objectives are met and aligned across the department.
• Be a forward thinker, keeping aware of new trends and technologies and how they can enhance operations and reduce inefficiencies.
• Work collaboratively with other department units, government departments and stakeholders (internal and external) to ensure best strategies for service outcomes.
• Develop and monitor service standards, practices and appropriate evaluation mechanisms that lead to continuous improvement of functions and services.
• Provide advice and interpretation of policies and legislation to stakeholders.
• Provide direction to Ministerial requests.
• Develop and/or deliver budget plans.
• You will represent the Department on committees with stakeholders.
• Ensure effective management of human and financial resources by setting and evaluating performance, promoting diversity and a healthy workplace, and demonstrating leadership competencies.

Qualifications and Experience

This may be the right opportunity for you if you have a university degree from a recognized school in the field of business or information management plus several years of related management experience. Experience and/or education in Information Technology would be considered an asset. As the next Operations Manager you have a strong technical background with experience in system administration, release management and UAT (User Acceptance Testing) Proficiency with computers and a variety of computer software such as Microsoft Suite.

• Location: Halifax , NS
• Work location: On site
• Salary $ 29.88 to $ 85.16 HOUR hourly
• Terms of employment: Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy
• Source: CareerBeacon #2237506