Associate Director, Client Operations

Rvohealth; United States; Hybrid; USD 86,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid Time Off

Holiday Pay

Wellness programs

Commuter benefits

Job summary

RVO Health is seeking an Associate Director, Client Operations to lead a key Quit for Life account and to develop part of the Client Management team within State Quit Services. The role blends senior client leadership with people management, owning health outcomes, growth, and retention while building team capability.

You’ll collaborate with product, engineering, billing, evaluation, and reporting to shape account strategy, escalations, and cross‑functional delivery.

Qualifications

• 7+ years of client or account management experience with large accounts.
• 2+ years of direct people management experience.
• Ability to build executive-level relationships with clients and stakeholders.
• Strong organizational and multitasking skills balancing hands-on ownership with leadership.
• Excellent written and verbal communication with senior stakeholders.
• Problem-solving skills with calm, proactive approach under pressure.
• Ability to prioritize multiple projects and meet deadlines.
• Must reside in or near the key State Client region for meetings/travel.

Responsibilities

• Act as client advocate; build cross-functional partnerships for satisfaction, retention, and delivery.
• Serve as senior relationship owner and escalation point for the largest State Quitline account.
• Provide strategic guidance on service delivery, program design, and enhancements.
• Lead strategic account planning, retention/expansion, and long-range roadmap alignment.
• Own revenue targets for flagship account and related solutions.
• Lead renewals, amendments, and SOW negotiations with legal and finance as needed.
• Lead, coach, and develop direct reports with regular 1:1s and career planning.
• Set team priorities; manage workload and deadlines across multiple accounts.
• Escalation point for complex client issues; model best practices in consultation and relationship management.
• Monitor KPIs and client health; ensure consistent account management standards.
• Support hiring, onboarding, and ongoing skill-building for Client Services.

Skills

Client management

Executive relationships

Strategic account leadership

Team leadership

Communication

Problem solving

Deadline management

Cross-functional collaboration

Tools

Jira

SFHC

Asana

Monday.com

Job description

Healthcare is complex. We’re here to change that.

RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.

Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.

AT A GLANCE

We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.

This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We're looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.

This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.

Where You'll Be

Preferred locations: Florida, South Carolina, North Carolina, & Georgia

What You’ll Do

Client Management Leadership

• Act as the client's internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
• Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders
• Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client's evolving public health priorities
• Lead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment
• Own revenue targets for the flagship account and its associated solutions
• Lead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed

Team Leadership

• Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning
• Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team's portfolio of State Quitline accounts
• Serve as an escalation point for the team's most complex client issues, and model best practices in client consultation, problem-solving, and relationship management
• Monitor key performance indicators and client status/health across the team's full book of business, ensuring consistent standards of account management
• Support hiring, onboarding, and ongoing skill-building for the Client Services team

Cross-Functional & Strategic Contribution

• Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery
• Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution
• Contribute to and help lead the procurement response process for the flagship account and support the broader team's procurement response efforts for existing and prospective clients
• Create and champion strategic plans to target priority populations across accounts
• Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership

Travel

• Travel periodically for onsite client visits, team building, and educational conferences

What We’re Looking For

Required Qualifications

• 7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
• 2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
• Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
• Strong organizational and multi-tasking skills, with the ability to balance hands‑on account ownership with team leadership responsibilities
• Excellent written and verbal communication skills, including experience presenting to senior stakeholders
• Strong problem‑solving skills, with a creative, proactive, and calm approach under pressure
• Proven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities
• Must live within the region of the key State Client to accommodate client meetings and travel needs

Preferred Qualifications

• Background in public health or a health care–related field
• Prior experience in a formal people-management or team‑lead role
• Experience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)
• Experience with contract monitoring, amendments, scope‑of‑work review, and budget management
• Experience contributing to or leading RFP responses

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $86,250 - $110,000 *Note actual salary is based on geographic location, qualifications and experience*
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long‑Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Hiring Timeline Notice

THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.

Who We Are:

RVO Health is a health‑technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [e-mail].

We do not provide visa sponsorship for this role at this time.

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RVO Health Privacy Policy: https://rvohealth.com/legal/privacy