Manager, Account Manager | Growth

Apply; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Travel budget for intra-office visits

Weekly coffee stipend

Job summary

Ramp is seeking a results-driven leader in the United States to manage a team of 5–8 Account Managers handling ~3,000 SMB customers. This build role focuses on playbooks, coaching systems, and scalable motion to grow the segment.

You will own quota performance, collaborate with Sales, CX, CSM, Risk, and Product, and hire/develop AMs through coaching and data-driven decisions. Strong cross-functional impact is expected.

Qualifications

• Minimum 2+ years quota-carrying sales or account management with a track record of exceeding goals.
• Minimum 1+ years building and leading account management or sales teams.
• Prior success in fast-paced GTM environments, ideally SaaS/AI.
• Aptitude for hiring and team development.
• Ability to articulate value to executives.
• Comfort using data to drive decisions with CRM tools.

Responsibilities

• Build and lead a high-performing team of 5-8 Account Managers.
• Prioritize team activities and expand top accounts while rebuilding trust.
• Own the number: manage quota, pipeline, and forecast to leadership weekly.
• Hire and develop AMs through coaching, role-plays, and real work.
• Run 1:1s, analyze feedback, and create career paths for reps.
• Turn successful processes into scalable systems as the segment grows.
• Collaborate with Sales, CX, CSM, Risk, and Product to remove blockers.

Skills

Team leadership

Quota carrying

SaaS sales

Account management

Forecasting

Data analytics

Cross-functional collaboration

Hiring & coaching

Tools

Salesforce

Looker

Excel

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About The Role

The next chapter of Ramp's growth runs straight through the customers we already have: 80,000+ finance teams who adopted us for one thing and haven't yet seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture it.

You’ll lead a group of 5-8 Account Managers, each carrying a book of ~3,000 emerging and SMB customers with real latitude over how they grow it. This is a build role, not a maintain role: the playbooks, coaching systems, and performance bar you set are the ones this team runs on next year. Your ceiling is set by how well you turn individual AM judgment into a repeatable, scalable motion that grows the segment.

What You’ll Do

• Build and run a high-performing team of 5-8 Account Managers - setting the bar for culture, morale, and daily execution.

• Understand where to prioritize your teams time. Engage directly with AMs to identify and break into top accounts, especially where trust is being built or repaired.

• Own the number. Manage quota performance and pipeline generation across your team to hit spend activation, product activation, retention, and expansion goals. Forecast your business to senior leadership on a weekly cadence.

• Hire and develop the next generation of AMs - training on product, buyer personas, competition, and tooling through role-plays, game film, and real deal work.

• Coach relentlessly. Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths for every rep on your team.

• Turn what works into a system. Continuously refine team processes and tooling to improve output and efficiency as the segment scales.

• Represent Account Management cross-functionally, partnering with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

What You’ll Need

• Minimum 2+ years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals (new business or cross-sell/upsell experience mandatory)

• Minimum 1+ years building and leading account management or sales teams, with a track record of exceeding goal (new business or cross-sell/upsell experience mandatory)

• Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies

• A genuine passion for hiring, with a thoughtful approach to team planning and development

• Ability to articulate contractual, technical, and financial value to customers, including executive leaders

• Proficiency with data analytics tools (Salesforce, Looker, Excel) and a bias toward using data to drive decisions

• Strong collaboration and influencing skills, backed by excellent communication and presentation ability

• High agency and adaptability - no two days are the same, and the only constant is change

• A desire and willingness to jump headfirst into complex, challenging problems for the good of the business.

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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