Client Manager

AffirmedRx; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Remote DXB is looking for a meticulous account support specialist to manage day-to-day client relationships within a PBM/healthcare environment. You will assist the Client Executive, maintain accurate records, and coordinate plan configurations to meet client needs.

The role requires 0-1 year in a client-facing healthcare operation, strong communication skills, and proficiency with Salesforce and MS Office/Teams.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 0-1 year of experience in account management, client success, or client-facing operations within PBM/healthcare.
• Healthcare experience is required; ability to translate PBM concepts clearly.
• CRM systems and standard tools proficiency (Microsoft Office, Teams).

Responsibilities

• Serve as day-to-day contact for assigned client accounts, supporting the Client Executive and account team.
• Build positive working relationships with client contacts including HR, benefits administrators, and consultants.
• Respond to client inquiries promptly, routing questions to appropriate internal teams.
• Maintain accurate account records, client communications, and action items in Salesforce and other systems.
• Assist with processing eligibility updates, benefit changes, and plan configuration requests.
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams for timely execution of requests.
• Monitor account performance metrics, pharmacy spend, and utilization trends.
• Triage and resolve client issues by coordinating across internal teams.
• Identify opportunities to improve processes, client experience, and operational efficiency.]
• CoT_job_summary_short
• COMPANY NAME: Remote DXBKEY POINTS: PBM/healthcare client management, CRM proficiency, clear PBM guidance
• job_summary_short
• <p>Remote DXB is seeking a detail-oriented account support professional to manage day-to-day client relationships in a PBM / health plan setting. You will work with the Client Executive and team to ensure timely responses, accurate records, and smooth plan configurations.</p><p>Ideal candidates have a 0-1 year background in client-facing roles within healthcare, strong communication, and experience using CRM systems like Salesforce and standard office tools. This on-site role emphasizes collaboration with HR teams and consultants to optimize client operations.</p>
• contract_type
• fulltime
• location_type
• on site
• remote_scope
• null
• perks
• []
• stated_min
• null
• stated_max
• null
• stated_absolute
• null
• salary_estimation_cot
• Estimated salary for entry-level account management in the US: market range roughly $42,000–$62,000 annually based on region and healthcare sector norms.
• estimated_low
• 42000
• estimated_medium
• 52000
• estimated_high
• 62000
• currency
• USD
• frequency
• yearly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Skills

CRM proficiency

Strong communication

Interpersonal skills

Education

Bachelor's degree in Business or Healthcare Administration

Tools

Salesforce

Microsoft Office

Teams

Job description

Responsibilities

• Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team
• Build positive working relationships with client contacts, including HR teams, benefits administrators, and consultants
• Respond to client inquiries and requests promptly, ensuring questions are routed to the appropriate internal teams
• Maintain accurate account records, client communications, and action items within Salesforce and other internal systems
• Assist with processing eligibility updates, benefit changes, and plan configuration requests
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to ensure timely execution of client requests
• Monitor account performance metrics, pharmacy spend, and utilization trends
• Triage and resolve client issues by coordinating across internal teams
• Identify opportunities to improve processes, client experience, and operational efficiency

Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field
• 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment
• Healthcare experience required
• Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design
• Strong communication skills with the ability to translate complex pharmacy benefit information into clear guidance
• Proficiency with CRM systems and standard business tools (Microsoft Office, Teams)