Manager, Account Management - Afterhours Operations

Uber Freight; Chicago (IL); Remote; USD 76,000 - 93,000; Full time

Job summary

Uber Freight's After Hours Operations Manager role leads the execution and performance of a fast-paced, high-volume team in a remote setting. You will manage an established group of Account Managers, drive service levels, escalations, and continuous improvement while aligning with Daytime and international After Hours leadership.

You'll use data to improve workflows, identify risks, and coach the team toward ownership, adaptability, and customer service excellence.

Qualifications

• Bachelor’s degree or 4+ years in operations, account management, logistics, or related field.
• 1+ years of people-management or team-leadership experience.
• Experience leading teams in fast-paced, high-volume environments.
• Strong coaching, communication, organization, problem-solving and decision-making skills.
• Experience using data and performance metrics to drive accountability and improvement.
• Ability to manage competing priorities and After Hours schedule (including weekends/holidays).

Responsibilities

• Own daily After Hours operations, including workload, queues, service levels and escalations.
• Translate goals into team priorities and allocate resources based on business and customer needs.
• Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
• Use data and performance metrics to improve workflows, efficiency, service quality, and operational consistency.
• Lead, coach, and develop a high-performing After Hours team.
• Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching.

Skills

Coaching

Communication

Organization

Problem-solving

Decision-making

Data-driven

Time management

Education

Bachelor’s degree or equivalent in operations/logistics

Tools

Zendesk

Google Workspace

Tableau

Transportation Management Systems

Job description

Schedule: Full Time Job Type: Remote Salary Type: Salary Req #: 3398

About the Role

The After Hours Operations Manager leads the execution and performance of Uber Freight's After Hours operations, managing an established team of Account Managers in a fast-paced, high-volume environment. This leader is responsible for operational performance, service levels, escalations, team development, and continuous improvement. Partnership and operational continuity are critical to this role. Working closely with Daytime leadership, international After Hours managers, stakeholders, and senior leadership, this leader will ensure seamless handoffs, alignment on customer priorities, and effective escalation support. They will understand the key drivers of performance, use data to improve results, create operational efficiency, and drive process improvement while serving as a visible, influential leader with strong people management and team development capabilities.

Schedule: This schedule will run on a 4 day on, 4 day off rotating schedule. More details to be provided! Mon-Thur 3pm-2am CT, Friday 1pm-Midnight CT and Sat/Sun 9am-8pm CT (Rotating schedule 4 days on, 4 days off)

What the Candidate Will Do

Operations & Service Management

• Own daily After Hours operations, including workload, queues, service levels, staffing coverage, priorities, and escalations.
• Translate organizational goals into clear team priorities and allocate resources based on business and customer needs.
• Proactively identify operational risks, service gaps, and recurring issues and drive solutions.
• Use data and performance metrics to improve workflows, efficiency, service quality, and operational consistency.

People Leadership & Development

• Lead, coach, and develop a high-performing After Hours team.
• Manage attendance, productivity, quality, performance, and employee engagement.
• Conduct regular 1:1s, team meetings, performance reviews, and targeted coaching.
• Set clear expectations, address performance gaps, and drive accountability for results.
• Support onboarding, training, development, and career growth while building a culture of ownership, adaptability, and customer service.

Basic Qualifications

• Bachelor’s degree and/or 4+ years of relevant professional experience in operations, account management, logistics, transportation, or a related field.
• 1+ years of people-management or formal team-leadership experience.
• Experience leading teams in a fast-paced, high-volume environment.
• Strong coaching, communication, organization, problem-solving, and decision-making skills.
• Experience using data and performance metrics to drive accountability and operational improvement.
• Ability to manage competing priorities and work an After Hours schedule, including weekends and holidays as required.

Preferred Qualifications

• Experience in freight, logistics, transportation, brokerage, Account Management, or customer operations.
• Experience leading remote, distributed, hybrid, or international teams.
• Strong analytical and data-driven decision-making skills.
• Experience with Zendesk, Google Workspace, Tableau, transportation management systems, or similar tools.
• Experience improving workflows, reporting, SOPs, or operational processes.

Benefits & Compensation for U.S. Employees

• a company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance and more
• performance or sales incentive bonus program
• participation in Uber Freight equity awards
• other types of compensation depending upon the role

Illinois: The target salary for this position is between $76,00-$93,000

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice: Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.