Manager, Account Coordinators (Fixed Term Contract - 12 months)

Netflix, Inc.; New York (NY); On-site; USD 230,000 - 350,000; Full time

Benefits offered by this job

Health Plans

Retirement Plan with employer match

Flexible time off

Mental Health support

Job summary

Netflix, Inc. is seeking a Manager for Account Coordinators to oversee a contingent talent program within the UCAN Account Management team in New York City. This role entails managing a team of Account Coordinators, ensuring their optimal performance, and collaborating with other teams for efficient workflows.

The ideal candidate will have over 7 years of experience in Account Management or Sales Operations, with strong organizational and communication skills. The role offers a competitive salary range of $230,000 to $350,000 and comprehensive benefits.

Qualifications

• 7+ years in Account Management or Sales Operations in digital media/advertising.
• Proven team leadership and operational program experience.
• Strong understanding of the digital advertising campaign lifecycle.

Responsibilities

• Directly manage a team of Account Coordinators across US and Canada.
• Serve as contact with staffing team for resourcing needs.
• Drive AC onboarding and ensure effective matching to sales pods.

Skills

Account Management

Sales Operations

Digital Advertising

Team Management

Strong Communication Skills

Organizational Abilities

Tools

CRM

Salesforce

JIRA

Job description

Netflix is seeking a Manager, Account Coordinators to lead our Account Coordinator contingent talent program within UCAN Account Management. This fixed‑term contract role runs for 12 months and is based in New York City. The function supports the Account Management organization on back‑end workflows across the pitch‑to‑pay workflow so that Account Managers can focus on client‑facing, consultative work.

Responsibilities

• Directly manage a team of contingent Account Coordinators across the US (NYC) and Canada (Toronto) markets.
• Serve as the primary point of contact with the contingent talent staffing team on all team resourcing needs, including extension and non‑extension decisions.
• Set clear performance expectations and evaluate AC performance on a regular cadence across accuracy, SLA adherence, and workflow mastery.
• Build and maintain structured feedback loops between AM leadership, individual AMs, and the Account Coordinating team.
• Drive onboarding and ramp for new Account Coordinators, including coordination of the Account Manager Onboarding Path and role‑specific training.
• Ensure ACs are appropriately matched to UCAN Sales pods and embedded effectively within those teams.
• Monitor AC task volume, quality, and scope adherence, escalating and resolving issues as they arise.
• Own the operational playbook for the AC role, including documentation of workflows, escalation paths, and scope boundaries.
• Provide regular updates to the Director of Account Management on team health, program effectiveness, and resourcing recommendations.
• Proactively identify where contingent AC support should scale up, scale back, or shift based on business evolution.
• Cross‑functional partnership with Market Activation and Product teams on product deliverables that impact Account Coordinator workflows.

Qualifications

• 7+ years of experience in Account Management, Sales Operations, or campaign operations within digital media or advertising.
• Demonstrated experience managing teams or leading operational programs, with a track record of holding people to high performance standards.
• Strong understanding of the digital advertising campaign lifecycle from media planning, IO creation, campaign execution through billing and reconciliation.
• Experience working with or managing contingent/contract workers; familiarity with staffing supplier models is a plus.
• Highly organized with the ability to manage across multiple pods, stakeholders, and competing priorities simultaneously.
• Clear communicator with strong written and verbal skills; comfortable presenting to leadership.
• Operates with good judgment, able to distinguish between issues to resolve independently and those requiring escalation.
• Comfortable working in a fast‑evolving environment where workflows, tools, and scope will shift as product automation matures.
• Familiarity with CRM, OMS, and ad operations platforms (e.g., Salesforce, JIRA, ad servers) preferred.

Compensation and Benefits

The overall market range for this role is typically $230,000.00‑$350,000.00, with a portion of compensation variable. Netflix provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family‑forming benefits, and Life and Serious Injury Benefits. Full‑time hourly employees accrue 35 days annually for paid time off; salaried employees receive flexible time off immediately.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.