Manager, Account Coordinators (Fixed Term Contract - 12 months)

Segment (Twilio); New York (NY); On-site; USD 230,000 - 350,000; Full time

Benefits offered by this job

Health Plans

401(k) Retirement Plan

Paid time off

Job summary

Netflix is seeking a Manager, Account Coordinators to lead the Account Coordinator talent program in New York City. This is a fixed-term contract role for a 12-month duration. The successful candidate will manage a team, ensuring operational consistency and quality standards while fostering effective integration within assigned pods.

The ideal candidate will have extensive experience in Account Management or Sales Operations with strong communication skills to interact with various stakeholders. Netflix offers a competitive salary range, comprehensive benefits, and a dynamic work environment.

Qualifications

• 7+ years of experience in Account Management or Sales Operations.
• Demonstrated experience in managing teams.
• Strong understanding of digital advertising campaign lifecycle.

Responsibilities

• Manage a team of Account Coordinators in the UCAN region.
• Set performance expectations and evaluate team performance.
• Drive onboarding for new Account Coordinators.

Skills

Account Management

Sales Operations

Digital Media

Organizational Skills

Communication

Tools

Salesforce

JIRA

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

Netflix is seeking a Manager, Account Coordinators to lead our Account Coordinator contingent talent program within UCAN Account Management. This is a fixed-term contract role for a 12-month duration, based in New York City. The Account Coordinator function supports the Account Management organization on back-end workflows and processes across the pitch-to-pay workflow. This function enables the Account Managers to focus on the consultative, client-facing work of planning, delivering and optimizing revenue.

This manager will centrally lead a team of Account Coordinators across the UCAN region (US and Canada), reporting directly to the Director of Account Management, UCAN. This role is the connective tissue between the AC team and the broader Account Management organization. In this role you will establish operational consistency, maintain quality standards, and ensure Account Coordinators are meaningfully integrated into their assigned business pods, while keeping management streamlined and accountable.

Key Responsibilities

• Directly manage a team of contingent Account Coordinators across US (NYC) and Canada (Toronto) markets
• Serve as the primary point of contact with the contingent talent staffing team on all team resourcing needs including extension and non-extension decisions
• Set clear performance expectations and evaluate AC performance on a regular cadence across accuracy, SLA adherence, and workflow mastery
• Build and maintain structured feedback loops between AM leadership, individual AMs, and the Account Coordinating team
• Drive onboarding and ramp for new Account Coordinators, including coordination of the Account Manager Onboarding Path and role-specific training
• Ensure ACs are appropriately matched to UCAN Sales pods and embedded effectively within those teams
• Monitor AC task volume, quality, and scope adherence, escalating and resolving issues as they arise
• Own the operational playbook for the AC role, including documentation of workflows, escalation paths, and scope boundaries
• Provide regular updates to the Director of Account Management on team health, program effectiveness, and resourcing recommendations
• Proactively identify where contingent AC support should scale up, scale back, or shift based on business evolution
• Cross-functional partnership with Market Activation and Product teams on product deliverables that impact Account Coordinator workflows

What We're Looking For

• 7+ years of experience in Account Management, Sales Operations, or campaign operations within digital media or advertising
• Demonstrated experience managing teams or leading operational programs, with a track record of holding people to high performance standards
• Strong understanding of the digital advertising campaign lifecycle from media planning, IO creation, campaign execution through billing and reconciliation
• Experience working with or managing contingent/contract workers; familiarity with staffing supplier models is a plus
• Highly organized with the ability to manage across multiple pods, stakeholders, and competing priorities simultaneously
• Clear communicator with strong written and verbal skills; comfortable presenting to leadership
• Operates with good judgment, able to distinguish between issues to resolve independently and those requiring escalation
• Comfortable working in a fast-evolving environment where workflows, tools, and scope will shift as product automation matures
• Familiarity with CRM, OMS, and ad operations platforms (e.g., Salesforce, JIRA, ad servers) preferred

The overall market range for roles in this area of Netflix is typically $230,000.00 - $350,000.00. A portion of this compensation is variable.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here .

Netflix is a unique culture and environment. Learn more here .

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.