Manager Access Business Services

Cooper University Health Care; Camden (NJ); On-site; USD 51,000 - 84,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ seeks a Manager Access Business Services to oversee daily operations of pre-registration, insurance verification, financial clearance, and scheduling for hospital-based and ambulatory visits.

You will lead efforts to improve patient experience, ensure prior authorizations are obtained, and drive process improvements across the Access cycle to maximize reimbursement and maintain data integrity.

Qualifications

• 5 years progressive experience with hospital and/or physician revenue cycle/access cycle/registration management.
• Strong skills in process improvement and management.
• Excellent written and interpersonal communication are essential.

Responsibilities

• Oversee daily operations of Access Business Services for hospital-based and ambulatory visits.
• Improve Point of Service Collections and Denial Management.
• Lead design and implementation of new operating models for appointment scheduling and pre-registration.

Skills

Revenue cycle management

Education

Bachelor's degree or equivalent

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals - its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children's Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report's Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Manager Access Business Services member of the Revenue Cycle leadership team, responsible for daily operations of Access Business Services areas that include pre-registration, insurance verification, financial clearance/counseling, and major parts of the scheduling process is for both hospital based and ambulatory visit types. These operational business services are defined as centralized processes within the Access Cycle as opposed to those services provided at point of care.

Responsibilities extend to improving Point of Service Collections and Denial Management for both CUP and CUH.

• Essential requirements of this position are to:
• a) support strategic design of healthcare access innovation, including new operating models for appointment scheduling, pre-encounter financial clearance/screening, and pre-registration;
• b) implement and manage process improvement design for a superior patient experience; and
• c) maximize reimbursement by ensuring all scheduled services are authorized in advance of care delivery.
• Other important tasks include development of management and quality assurance controls that safeguard data integrity, staff productivity and process efficiency.

Experience Required

5 years progressive experience with hospital and/or physician revenue cycle/access cycle/registration management

Strong skills in written and interpersonal communications with a proven background in process improvement and management

Education Requirements

Bachelor’s Degree preferred; equivalent work experience will be considered

Special Requirements

Strong analytical, organizational and interpersonal skills. Ability to lead change effectively, and plan strategically for future growth.

Salary Min ($)

USD $37.00

Salary Max ($)

USD $61.00