Manager, Academic Program Support

University of Rochester; City of Rochester (NY); On-site; USD 56,000 - 79,000; Full time

Job summary

University of Rochester in Rochester, NY seeks an Academic Program Administrator to coordinate operations across undergraduate, graduate, and doctoral levels within the School of Nursing. The role oversees academic office functions including curriculum development, assessment, and accreditation activities.

The position supervises education staff, partners with program directors, and drives policy updates to ensure efficient service delivery and FERPA compliance across programs.

Responsibilities

• Administers and coordinates academic program operations across undergraduate, graduate, and doctoral levels within the School of Nursing.
• Provides oversight of academic office functions including curriculum development, assessment, and accreditation activities.
• Supervises education staff and coordinates with program directors and faculty to support program administration.
• Implements process improvements and updates departmental policies and procedures to ensure efficient service delivery and FERPA compliance.
• Manages educational support systems (Blackboard, Heliocampus, SONDB, SLATE) to support assessment and accreditation activities.

Job description

Job Location (Full Address)

255 Crittenden Blvd, Rochester, New York, United States of America, 14642

Opening

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 600221 SON Staff/Education Programs

Work Shift: UR - Day (United States of America)

Range: UR URG 109 H

Compensation Range: $27.16 - $38.03

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

With limited direction and considerable latitude for independent judgment and decision-making, this position administers and coordinates academic program operations across the undergraduate, graduate, and doctoral levels within the School of Nursing (SON), ensuring alignment with the School's educational mission and strategic priorities. In collaboration with undergraduate and graduate program directors, the position provides oversight of academic office functions, including curriculum and program development, assessment and accreditation activities, and supervision of education support staff. The administrator evaluates academic workflows, implements process improvements, and develops or revises departmental policies and procedures to support effective program administration, efficient service delivery, and compliance with University policies and applicable regulations. This position manages academic, administrative, and office services that support the School's educational programs and objectives. Working collaboratively with academic programs, School of Nursing committees, and campus partners, the administrator facilitates communication, supports program initiatives, and serves as a resource for academic program administration. The administrator independently manages educational support systems, including Blackboard, Heliocampus, the School of Nursing Database (SONDB), SLATE, and other academic technologies, providing technical and operational expertise to support assessment, accreditation, and educational activities. This role requires comprehensive knowledge of the School of Nursing's educational mission, strong analytical and organizational skills, sound professional judgment, excellent communication, and the ability to maintain confidentiality and ensure compliance with the Family Educational Rights and Privacy Act (FERPA) in the management of student information and records.

ESSENTIAL FUNCTIONS

Academic Program Administration

• Develops and implements processes and policies to support the operational needs of all nursing academic programs areas. Manages the alignment of curriculum, program requirements, and operational logistics across the School of Nursing's academic portfolio.
• Monitors administrative operations across academic programs to promote consistency, continuity, and effective support of program goals and departmental priorities.
• Facilitates alignment of administrative practices across academic programs and identifies opportunities to improve systems, workflows, and communication processes.
• Maintains effective communication and collaborative relationships with program directors, faculty, and administrative partners to support the academic mission of the School of Nursing.
• Responds to, resolves, and facilitates the resolution of operational questions, issues, and administrative needs. Evaluates and improves administrative processes to enhance operational effectiveness while ensuring responsibilities are completed in accordance with established timelines.
• Applies broad knowledge of academic programs, policies, and administrative processes to provide flexible support across program areas, ensuring continuity of operations during periods of changing priorities, staffing transitions, or increased workload demands.

Staff Supervision & Administrative Coordination

• Supervises education department coordinators and manages the allocation of additional administrative support from other program offices based on workload demands and operational priorities.
• Oversees the recruitment, onboarding, training, and supervision of staff supporting the academic mission of the School of Nursing.
• Implements processes to ensure staff are cross trained to provide administrative coverage across programs. Assigns staff to support other programs or responsibilities as needed to maintain continuity of operations.
• Facilitates the communicat