Supervisor, Installation & Service

Comcast; Florida; On-site; USD 75,000 - 95,000; Full time

Job summary

Comcast in Florida seeks a leader to oversee and coordinate daily activities of Installation & Service Technicians, prioritizing tasks, assigning responsibilities, and reviewing performance to ensure quality standards.

The role acts as a customer advocate, driving solutions to meet customer needs while promoting teamwork and inclusive leadership. Flexibility for nights/weekends is required in this role.

Qualifications

• Bachelor's Degree required or combination of coursework and experience considered.
• 2-5 Years of relevant work experience.
• CT4 and above preferred.

Responsibilities

• Providing daily guidance and feedback to team members focused on the customer experience, the employee experience and product education.
• Acting as change management liaison and change lead in communicating important business initiatives.
• Communicating messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Promoting positive relations by encouraging teamwork, open communication, approachability, and equitable treatment within an inclusive workforce environment.
• Responding to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Monitoring performance and administering company policies.
• Celebrating and reinforcing employee successes through recognition and promotion.
• Encouraging career development with each team member through the creation and management of individual development plans.
• Working cross functionally to ensure that complex issues are resolved properly and timely.
• Ensuring proper follow up with customer and others as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• CT4 and above preferred.

Skills

Troubleshooting

Teamwork

Customer Service

Education

Bachelor's Degree

Tools

Workday Software

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role oversees and coordinates daily activities of Installation & Service Technicians performing tasks within the same function. It prioritizes team responsibilities, assigns tasks, and reviews work performance regularly to ensure quality standards. Acts as a customer advocate and provides helpful solutions to meet the customers' needs.

Responsibilities

Job Description

• Providing daily guidance and feedback to team members focused on the customer experience, the employee experience and product education.
• Acting as change management liaison and change lead in communicating important business initiatives.
• Communicating messages to team in a positive manner that conveys connection to the business strategy, customers and employees.
• Promoting positive relations by encouraging teamwork, open communication, approachability, and equitable treatment within an inclusive workforce environment.
• Responding to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
• Monitoring performance and administering company policies.
• Celebrating and reinforcing employee successes through recognition and promotion.
• Encouraging career development with each team member through the creation and management of individual development plans.
• Working cross functionally to ensure that complex issues are resolved properly and timely.
• Ensuring proper follow up with customer and others as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• CT4 and above preferred.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Workday Software; Troubleshooting; Teamwork; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years