Manager

Applebee's; Ontario (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

IHOP is seeking an experienced restaurant manager to lead a high-energy team and ensure top‑notch guest service in a fast-paced environment. The role focuses on directing daily operations, maintaining quality standards, and fostering a culture centered on teamwork and guest satisfaction.

The position requires prior management experience and a college degree in a related field, with a strong emphasis on leadership, cost controls, and compliance with company policies.

Qualifications

• Prior management experience in a similar organization.
• College graduate with a two- or four-year degree in Hotel/Restaurant, Management, Business or related field.
• Entering the full-time workforce or has demonstrated leadership abilities as an assistant manager.

Responsibilities

• Ensures prompt, friendly service according to company guidelines.
• Directs overall activities and performance of associates on a shift-by-shift basis.
• Breeds a culture using the Vision/Mission to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• Responds to verbal guest complaints and refers to AGM/GM for resolution.
• Maintains adequate departmental inventory levels and ensures product quality meets standards.
• Effectively schedules associates to meet sales demands.
• Maintains safety, security, and cash handling procedures; ensures compliance with policies.
• Coaches and develops associates; conducts interviews and evaluates performance every six months.
• Develops goals and action plans for personal/professional growth; provides leadership by example.

Skills

Management experience

Staff leadership

Operational supervision

Education

College degree in Hotel/Restaurant Management or Business or related field

Tools

Cash handling procedures

Inventory controls

POS systems

Job description

Qualification Standard:

Prior management experience in a similar organization.College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field, who is entering the full time work force or has successfully demonstrated leadership abilities and business acumen in role of assistant manager.

Specific Functions and Duties:

Manages Restaurant Environment

• 1. Ensures prompt, friendly service according to company guidelines.
• 2. Directs overall activities and performance of associates on a shift by shift basis.
• 3. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• 4. Ensures the immediate response and correction of all verbal guest complaints to self and staff.Refers all verbal and written guest complaints to AGM/GM.
• 5. Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
• 6. Enforces alcohol awareness on a shift to shift basis.
• 7. Maintains adequate departmental inventory levels.
• 8. Ensures product preparation and presentation uncompromisingly meeting company standards.
• 9. Effectively schedules associates to meet sales demands.
• 10. Maintains effective safety and security programs according to company policy and government standards.
• 11. Corrects unsafe practices or conditions.
• 12. Promotes and manages restaurant organization, cleanliness and sanitation.
• 13. Performs routine maintenance and immediately informs General Manager of needed repairs.
• 14. Advises GM of any non -routine situations.
• 15. Communicates with other managers daily through management log and shift change meetings.
• 16. Completes all other assigned duties and responsibilities.

Manages Associate Performance

• 1. Promotes quality recruitment and referrals of potential management candidates.
• 2. Promotes training procedures of team members.
• 3. Helps maintain a trained staff through effective use of employment orientation, individual training sessions, asssociate meetings and implementation of company policy.
• 4. Determines job assignments on a shift by shift basis.
• 5. Develops an environment of constant development of associates, including informal shift reviews and participates in the development of written evaluations every six months.
• 6. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
• 7. Conducts thorough first interviews.
• 8. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
• 9. Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action.Monitors progressive discipline when appropriate.
• 10. Assures compliance with company policies, practices and procedures.
• 11. Acts as coach to all associates.

Maintain Controls.

• 1. Responsible to control cost in assigned department.
• 2. Maintains and controls the assets of the company.
• 3. Assures the compliance with the local, state and federal laws, regulations and guidelines.
• 4. Reports progress towards achieving restaurant performance objectives at management meetings.
• 5. Complies with all cash handling procedures.
• 6. Executes weekly food and liquor inventories/costs at the GM’s request and is accountable for completion.
• 7. Responsible for preparing and submitting of accurate daily paperwork to the GM.

Development

• 1. Is responsible to the AGM/GM for the development of team members.
• 2. Inspires cooperation and teamwork from associates by breeding a culture derived from our Culture/Mission / Vision.
• 3. Is guest obsessed and promotes the team to be.
• 4. Demonstrates organizational skills.
• 5. Completes all assignments and duties properly and on schedule.
• 6. Develops goals and action plans for personal/professional growth.
• 7. Provides a role model for managers and associates.
• 8. Exhibits a professional image.
• 9. Develops self on all store related technology. Evaluates self and constantly learns and grows learning all Applebees and company specific knowledge.

Physical Requirements:

• 2. Must be able to stand and exert a well-paced mobility for periods up to ten hours in length.
• 3. Must be able to speak clearly and listen attentively to guests and other staff members.
• 4. Transports and carries objects up to 50 pounds on a regular basis.
• 5. Must be able to work in a fast paced environment walking in a brisk manner exhibiting a high sense of urgency for 10 hours.
• 6. Delivering food and or drink to guests throughout the restaurant frequently carrying dishes and meals to and from the kitchen to our guests.
• 7. Able to operate blenders, frozen drink machines and other bar equipment.
• 8. Able to cook at times operating fryers, broilers, flat tops, and steamers.
• 9. Able to reach and grab products above shoulder frequently.
• 10. Ability to wipe down table tops, table legs, pick up debris off the floor and wipe down booth seats in all areas of the restaurant

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.