Manager

Sonny's Patio Pub; Nashville (TN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid vacation

Benefits package

Bonus program

Cell phone reimbursement

Free parking

Job summary

Sonny's Patio Pub in Nashville, TN seeks a Manager to partner with the General Manager in daily operations and guest satisfaction. You will supervise staff, handle manager POS duties, and uphold our food and beverage quality and presentation.

Responsibilities include enforcing safety and sanitation standards, maintaining stocked supplies, handling guest and employee issues professionally, and completing incident or workers' compensation reports to ensure smooth operations.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of two years’ experience in fast-paced restaurant/bar management.
• ServSafe Certification, ABC Server Permit preferred; CPR/First Aid beneficial.

Responsibilities

• Supervise staff and ensure excellent guest service.
• Perform manager POS duties and uphold standards.
• Ensure food and beverage quality and presentation per company specs.

Skills

Quality focus

Verbal communication

Interpersonal skills

Team leadership

Education

High School Diploma or GED

College degree preferred

Tools

Toast POS

Teamwork

Job description

MANAGER JOB SUMMARY

The Manager is responsible for working with the General Manager to ensure the overall success of the Company with day-to-day operations and management responsibilities. These duties will include supervising all employees on the floor, performing all manager POS responsibilities, ensuring all food and beverage products are high quality and made and presented in accordance with Company specifications, ensuring the restaurant is clean and safe for all employees and guests, making sure all operational supplies are adequate and fully stocked, being able to respond to all guest and employee issues in an effective and professional manner, and completing all documentation necessary for the day-to-day operation of the restaurant including manager logs and any incident or workers compensation reports.

MANAGER ESSENTIAL DUTIES & RESPONSIBILITIES

• Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
• Maintain safe, secure, and healthy facility environment by enforcing ServSafe and other sanitation standards and procedures, and complying with all health and legal regulations
• Maintain operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and patron-service standards, determining, and implementing system improvements
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements, and building relationships with preferred patrons
• Accomplish company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Strictly enforce and comply with all regulatory, employment, wage and hour, and other legal compliance policies and procedures associated with the restaurant business
• Manage and direct all staff employees in a manner that promotes exemplary customer service
• Work to ensure a safe work environment for all employees

MANAGER SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

• Knowledge of Teamwork and Toast POS system
• Quality focus
• Ability to read, write and speak the English language to interact with customers, the public and employees
• Proficient verbal communication skills
• Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
• Strong interpersonal skills to provide overall guest satisfaction and be able to manage a large and diverse employee workforce, and be able to maintain staff moral
• Knowledge of proper food handling requirements
• Knowledge of bar and kitchen items
• Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.

QUALIFICATION STANDARDS

Education

• High School Diploma or GED equivalent required
• College degree preferred

Experience

• Minimum of two years’ experience in a fast-paced restaurant/bar management role
• Must be at least 18 to meet minimum age requirement of the State of Tennessee to serve alcoholic beverages

Licenses or Certificates

• ServSafe Certification
• ABC Server Permit
• CPR certification and/or First Aid training preferred

GROOMING

All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards. This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.

PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

• Must be able to work in an environment with constantly elevated temperatures
• Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
• Must be able to lift at least 50 lbs.

OTHER

Applicants with additional language skills preferred

Compensation

$25.00 - $28.00 per hour based on experience, paid vacation, benefits package, bonus program, cell phone reimbursement and free parking