Manager

Trojan Storage; Mokena (IL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Matching

Vacation Time

Education Assistance

Employee Assistance Program

Residency Opportunities

Employee Discount Store

Mileage Reimbursement

Work/Life Balance

Growth Opportunities

Job summary

Andasol Management Inc. in Mokena, IL is seeking a Manager to oversee daily property operations and deliver exceptional customer service. The role includes managing rentals, collections, and property maintenance, reporting to the District Manager, and driving site performance.

You will lead the on-site team, complete daily/monthly checklists, maintain curb appeal, and ensure smooth operations while coordinating with internal departments and vendors.

Qualifications

• Valid driver’s license, insurance, and transportation required.
• 2 years of customer-facing experience.
• 1 year of leadership or supervisory experience preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder; lift up to 35 lbs.
• Weekend availability and ability to work independently.
• Office skills including organization, writing, basic math, and computer use.
• Excellent communication and interpersonal skills with good decision-making.
• Strong customer service orientation and helpful demeanor.

Responsibilities

• Oversee day-to-day property operations and schedule.
• Deliver excellent customer service; manage rentals and collections.
• Complete daily and monthly checklists; maintain property cleanliness and curb appeal.
• Guide customers through rentals; offer insurance and services.
• Conduct site inspections, handle cash, and balance drawers.
• Lead on-site team; manage resources to finish daily operations.
• Handle multi-channel communication and resolve customer issues.

Skills

Driver’s license

Customer facing

Supervisory

Physical ability

Weekend availability

Office skills

Communication

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager

Full Time 30-39 Hour Mokena, IL, US

4 days ago Requisition ID: 1317

Salary Range: $20.00 To $24.00 Hourly

Who We Are?

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.

Medical, Dental, Vision, & Life Insurance | 401k Matching Program | Vacation Time

Discounted Storage | Education Assistance Program | Employee Assistance Program

Residency Opportunities (Performance & tenure required for eligibility) | Employee Discount Store

Work/Life Balance | Growth Opportunities | Mileage Reimbursement | And Much More...

Your Role:

Join our amazing company and start your career in Self-Storage today! The manager's role oversees day-to-day operations and takes ownership of the property they are managing. Reporting directly to their District Manager, this individual provides excellent customer service, manages the rental and collection process, and proactively maintains the properties cleanliness. This individual works independently, both inside and outside, completing daily and monthly checklists, and is responsible for the daily operations of the property.

Your Responsibilities:

• Responsible for achieving the following Key Performance Indicators (KPIs): Site Occuancy, Site Audit Score, Customer Reviews, Insurance Penetration, and Annual Delinquency Percentages.
• Exceeds sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
• Expertly guides customers through the rental process, including offering insurance, handling 3 rd party products and services, and conducting site tours.
• Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
• Conducts site auctions, balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
• Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
• Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.
• Manage the people and resources at the property level to ensure completion of daily operations.

Qualifications:

• Valid driver's license, insurance, and working transportation required to travel between properties or conduct other work-related business.
• 2 years of experience in a customer facing role required.
• 1 year of leadership experience or a supervisory role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
• Weekend availability and ability to work independently.
• Office skills including organizational skills, writing, basic math, and computer skills.
• Excellent communication and interpersonal skills with great decision-making ability.
• Strong customer service skills with a passion for helping others.

Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities.