Manager

Jersey Mike's Subs; Goldsboro (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Jersey Mike's Subs in Goldsboro, NC seeks an energetic Manager to lead in-store operations, mentor team members, and uphold Jersey Mike's standards of quality and service. The role requires strong leadership, communication, and a commitment to guest satisfaction.

You will manage staffing, food safety, inventory, and daily store performance while nurturing a positive, productive environment and driving loyalty through excellent customer experiences.

Qualifications

• Experience leading a restaurant team with a focus on guest satisfaction and safety.
• Ability to train and coach staff while maintaining high energy and morale.
• Proven track record of conflict resolution, clear communication, and reliable scheduling.

Responsibilities

• Oversee all in-store operations, including staffing, food safety, inventory, merchandising, and cash handling.
• Lead by example to follow company directives and drive loyalty programs and guest engagement.
• Ensure the store runs smoothly, with employees performing duties efficiently and maintaining cleanliness during slow periods.
• Motivate the team, implement procedures with integrity, and uphold brand standards.
• Communicate effectively with peers, staff, and owners to maintain a positive work environment.
• Create a high-energy, welcoming atmosphere that supports teamwork and growth.

Skills

Leadership

Staff management

Customer service

Communication

Tools

POS system

Microsoft Excel

Job description

We are looking for a Manager to join our team.!

Our perfect candidate must be a true leader, with an unwavering passion for taking care of our team members and guests better than anyone out there. A person who always seeks knowledge and goes above and beyond to obtain results in his/her business. Someone who takes pride in ensuring that our guests receive only the highest levels of quality and service each and every time they visit.

Responsibilities:

• Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance.
• Managers lead by example in following all company directives, such as signing up Shore Point customers, engaging current rewards customers and ensuring the entire team follows suit on a daily basis to assist in growing loyalty base and retention.
• The Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently, keeping them productive and cleaning/prepping during slow times.
• Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity.
• Managers must have excellent communications skills utilizing emotional intelligence, conflict resolution, and self control while communicating with peers, team members, and owners.
• Managers help set the stage for the "temperature" of the team. They foster an efficient workplace bridled with fun, energy, problem-solving, and assist team members to reach their own highest potential in their current position.

Requirements:

• Ability to work a 40+ hour week
• At least 18 years of age
• Must be able to perform, teach and train all aspects of assistant manager, line employee positions, as needed
• Ability to handle fast-paced and high stress situations in the store
• Understand that in times of emergency extra hours and efforts will be required
• Organize and establish priorities in the store with minimal supervision
• Willing to coach and task-manage employees on store operations

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a "Sub Above", and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.