MANAGER

Boss Restaurants, LLC.; Eastlake (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Boss Restaurants, LLC. is searching for a BOSS Manager at their Eastlake location. The role includes supporting the Restaurant General Manager in delivering guest satisfaction through effective management of restaurant operations. Responsibilities involve overseeing food preparation, training staff, and ensuring compliance with policies.

The ideal candidate should have at least one year of management experience in the quick service restaurant industry and hold a High School Diploma or GED.

Qualifications

• Must be at least eighteen years of age.
• At least one year of experience in quick service restaurant management.
• Completion of all certification programs required by the company.

Responsibilities

• Manage daily operations of the restaurant to ensure guest satisfaction.
• Supervise and train team members for prompt service delivery.
• Assist General Manager in enforcing compliance with regulations.

Skills

Leadership skills

Customer service

Problem-solving

Communication skills

Education

High School Diploma or GED

Job description

A BOSS Manager supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The Manager helps manage financial controls, operations, people development, guest service and compliance across shifts for desired restaurant outcomes such as increased sales, profitability and employee retention. The Manager has full accountability for restaurant operations in the absence of the Restaurant General Manager.

Responsibilities

• Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivate and direct team members and team leaders to exceed guest expectations with fast and friendly service in clean surroundings
• Supervise and train team members and team leaders on team stations, processes and policies
• Follow cash control/security procedures and help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
• Assist the General Manager in enforcing compliance with government regulations, employment law, food safety, security policies, operations and BOSS policies and procedures across shifts
• Recruit, hire, train and retain effective team talent, making decisions or recommendations on hiring and advancement
• Make decisions or recommendations on discipline and terminations of team members
• Be available to work evenings, weekends and holidays
• Maintain prompt and regular attendance for assigned shifts, meetings and training

Qualifications

• Must be at least eighteen (18) years of age
• High School Diploma or GED required
• At least one year of experience working in the quick service restaurant industry in management
• Completion of all certification programs required by the company
• Demonstrates leadership skills
• Demonstrates formal understanding of the quick service industry and the core customer experience
• Recognizes and solves routine problems
• Develops knowledge and skills in basic tasks, practices and procedures within own area
• Passes the company’s background process
• Has a clear driving record and proof of insurance
• Able to lift or move up to 50 pounds
• Able to stand for long periods of time
• Within 90 days of employment, must obtain a valid health certification
• No visible tattoos on the head, neck or face above the uniform and no offensive tattoos
• May perform essential functions and duties as listed in the manager job description
• Good oral communication and interpersonal skills
• Professional personal appearance
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to use a computer and calculator
• Willing to accomplish all restaurant tasks
• Comfortable working in a fast‑paced environment
• Ability to interact productively with coworkers and function well in a team environment
• Ability to resolve guest issues with tact
• Ability to work flexible hours and both days and evenings