Manager

Urban Air Adventure Parks; Laurel (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Urban Air Adventure Parks in Laurel, Maryland is searching for a highly-motivated Manager to support our mission of activating awesome. This position entails overseeing operations, leading a team, and ensuring exceptional customer service to boost business performance.

The ideal candidate should have management experience in hospitality, a passion for team development, and be capable of maintaining the Urban Air culture. Additional duties include inventory management, staff training, and creating a safe environment for guests and staff.

Qualifications

• Experience in hospitality (Theme Parks, Family Entertainment Centers, etc.).
• 1+ year supervisory or management experience required.
• CPR/First Aid Certification preferred.
• Strong communication skills are essential.
• Ability to interact enthusiastically with others.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring and retaining staff, ensuring staff training.
• Develop weekly schedules and manage staffing levels.
• Lead and motivate staff to ensure maximum productivity and satisfaction.
• Maintain a safe, clean, and secure environment.

Skills

Team Leadership

Coaching

Customer Service

Communication

Problem-solving

Job description

Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

RESPONSIBILITIES

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

QUALIFICATIONS

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 pounds

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air Laurel is an equal opportunity employer.