Management Trainee - Rooms Division

The Hay-Adams; Washington (District of Columbia); On-site; USD 26,174 - 28,516; Full time

Job summary

The Hay-Adams is seeking a management trainee for the Front Office department, with rotations through Reservations and Housekeeping. You'll interact with guests to ensure satisfaction and assist in operations at the Front Desk.

The ideal candidate has a college degree and strong computer skills. The compensation ranges from $19 to $20.70 an hour. Exceptional communication and multitasking abilities are essential for success in this role.

This position encourages a professional atmosphere and is rooted in ethical standards.

Qualifications

• Previous Front Office experience in a luxury property preferred.
• Excellent knowledge of the English language is mandatory.
• Ability to multitask and handle pressure effectively.

Responsibilities

• Conduct daily operations at the Front Desk to ensure communications and guest satisfaction.
• Assist the Front Office Manager with payroll and scheduling projects.
• Perform reservation procedures and demonstrate phone etiquette.

Skills

Customer service

Computer skills

Communication

Education

College degree or international equivalent

Tools

Property Management Software

Job description

Front Office (6 months)

In the Front Office department, the management trainee will get acquainted with the Concierge, PBX, Bell & Door staff as well as the Lobby Ambassador and all related tasks and duties. The trainee will conduct the daily operations at the Front Desk along with the Duty Manager to ensure smooth communications and maximum guest satisfaction in accordance with the hotel’s standards of excellence.

• Act as the main contact for guests and other hotel departments in the absence of the Duty Manager.
• Ensure efficient guest check‑in and check‑out.
• Ensure FD and PBX follow established policies and procedures.
• Resolve guest complaints and problems satisfactorily and in a timely fashion.
• Guide and train new hires at the FD and PBX.
• Assist Front Office Manager with various projects (payroll, valet parking, scheduling, recruitment, training).
• Review arrivals and departure reports.
• Check all VIP and special‑request reservations, block rooms accordingly and communicate with related departments to ensure highest satisfaction attainable.
• Review daily room availability, check status of departures, and relay pertinent information to fellow trainees, the Duty Manager and shift team members.

Reservations (3 months)

In the Reservations Department the management trainee will work alongside the Reservations Manager to improve knowledge and skills pertaining to Reservations & Revenue Management.

• Answer reservation calls and demonstrate telephone etiquette.
• Perform reservation procedures, group booking processes, credit policies and room forecasts.
• Utilize yield management strategies, revenue reporting systems, and transient sales procedures.
• Handle travel‑agent bookings, room allocation strategies and selling/negotiation techniques.

Housekeeping (3 months)

In the housekeeping department, the trainee will work alongside the Executive Housekeeper to improve knowledge and enhance skills in control, storage and record keeping of inventory, supplies, materials, uniforms and linens, as well as room and public‑space attendant responsibilities.

• Assist with day‑to‑day operations: training, coaching, counseling all housekeeping employees.
• Facilitate hiring process: interviewing, training, evaluating job performance.
• Provide ongoing training and development to all positions.
• Conduct inspections of guest rooms to ensure cleanliness compliance and provide feedback.
• Manage administrative duties, including payroll and operating expenses.
• Assist in scheduling attendants (room, turndown, mini‑bar, linen) according to staffing guides.
• Review and adjust staffing daily for optimum levels.
• Supervise performance of room attendants and general cleaning and take corrective action for deficiencies.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: College degree or international equivalent required.
• Previous Front Office experience in a luxury property preferred.
• Previous customer service and general computer experience required.
• Property Management Software experience preferred.

Basic Expectations

Perform all job duties and responsibilities in accordance with the Hay‑Adams handbook, the department operation manual as well as all hotel policies and procedures.

Language Skills

Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

Mathematical Skills

Must have good mathematical skills: add, divide, subtract and multiply six‑digit numbers with decimals and two‑digit numbers. Must be able to calculate percentages and discounts and have a good understanding of financial documents, daily reports, P&L accounts and budgets.

Reasoning Ability

Ability to carry out detailed instructions in both written and oral manner using common sense and understanding. Ability to deal with problems and situations in a calm and professional manner. Ability to multitask, handling many different situations at one time, prioritizing problems and resolving them satisfactorily.

Physical Ability

Ability to stand in a confined environment and use a computer screen for long periods. Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties. Must be able to multitask, talk and listen simultaneously while guests are standing at the front desk and the phone is ringing. Ability to work well under pressure and perform during emergency situations. Ability to occasionally lift bags up to 50 lbs.

Standards of Conduct

The high ethical standards of The Hay‑Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Compensation

$19 - $20.70 an hour

Equal Opportunity Employer

The Hay‑Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled