Management Trainee: Call Center Leadership Track

Sears; Florida; On-site; USD 50,000 - 75,000; Full time

Job summary

Sears Holdings Corporation is seeking a Management Trainee for the Call Center Manager track in the United States. The program partners with the leadership team to complete a twelve-month training cycle, focusing on Home Improvement tracks including call center operations.

Upon completion, the trainee is prepared for a salaried manager role and must demonstrate proficiency in all assignments. The role requires enrolled status in a partnered university, strong communication, and project

Qualifications

• Bachelor's degree required.
• Strong written and verbal communication skills are essential.
• Excellent project management and time management abilities.

Responsibilities

• Drives analytics and data-driven decision making to identify key problems and recommendations for leadership.
• Gathers data systematically and develops multiple solutions.
• Supports business strategy through clear written and oral communication and presentations.

Skills

Leadership experience

Lead tracking

Call center systems

Education

Bachelor's Level Degree

Tools

Microsoft Office

Job description

Management Trainee - Call Center Manager track

Sears Holdings Corporation (NASDAQ: SHLD) is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

TheManagement Trainee partners with leadership team to complete a twelve month training program with a focus on a defined track that the candidate will be hired to complete. This position is expected to learn all aspects of the Home Improvement business for the track hired into during a twelve month program.

Must display the leadership competencies required for each track upon completion of the program. Tracks will encompass various areas of the Home Improvement business including Sales, Production, Call Center Operations, Business Analytics or HVAC (Heating, Ventilation, and Air Conditioning). Upon completion the individual must demonstrate proficiency of all job assignments and be able to assume a salaried

manager role at the end of the twelve month term.

Job Duties/Responsibilities:

• Drives a strong culture of analytics and sound decision making that identifies key problems and can make recommendations to appropriate leadership regarding solutions to business challenges.
• Proactively leverages all resources and tools available to create a seamless home improvement experience.
• Interacts with various levels in the district, call center or at corporate to learn and demonstrate effective ways to satisfy members with home improvement projects and inspire others.
• Gathers data and relevant information systematically; probes to better understand the data and uses information and reason to generate multiple solutions.
• Supports business strategy by effectively commanding action through written and oral communication, presentations, and discussions; communicates in a manner that promotes understanding and commitment.
• Develops accurate insights into people and organizational dynamics; leverages these insights to provide recommendations on ways to improve key business results and improve employee engagement.
• Executes all program requirements including passing all knowledge based tests as well as manager evaluations.
• Focuses on the four key results by living the SHC Cultural Beliefs every day.

Job Requirements

:

• Enrolled in partnered university or college
• Ability to communicate clearly and effectively (both orally and in writing) with associates, managers, consumers and others to inspire audience and gain support.
• Project management, organizational and time management skills. Ability to self-manage assigned projects and work effectively under deadlines and deliver projects on time.
• Champions change and displays energy when introduced to new opportunities and process.
• Ability to remain productive and composed when under pressure or stress.
• Ability to lift and carry product as required within each track. Occasional lifting of sample cases that individually do not exceed 40 lbs. is required for those entering the sales track. Depending on the product, sample case weight can range from 5-40 lbs.
• Understands the importance and impact of initiatives and makes the right trade-offs when establishing priorities.
• Ability to represent the Company in a business-like and professional manner as described in the Code of Conduct and Sears' Ethical Business practices.
• Proficient computer skills in Microsoft Office (Word, Excel and Outlook)

Education Experience:

Bachelor's Level Degree

Years of Related Experience

:None

Driver's License Required:

Yes

Travel Requirements:

50%

Age Requirement:

18+

Preferred Skills:

• Prior experience in leadership roles; either professionally or in extracurricular activities
• Prior experience with lead tracking, appointment center or call centersystems

All your information will be kept confidential according to EEO guidelines.

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