Management and Program Analyst

U.S. Customs and Border Protection; Washington (District of Columbia); On-site; USD 106,000 - 138,000; Full time

Job summary

U.S. Customs and Border Protection is seeking a Workforce Management Analyst within the Office of Intelligence. The role supports position management, workforce reporting, and personnel action coordination across multiple duty locations, ensuring accurate data and compliant processes for mission readiness.

The position emphasizes monitoring staffing, maintaining organizational trackers, and coordinating with CBP HRM to finalize actions, with a focus on data integrity and policy alignment.

Qualifications

• Experience preparing organizational changes, org charts, mission statements, or staffing structures.
• Experience coordinating staffing actions, vacancy fills, internal moves, or related requests.
• Experience developing long-range hiring or workforce plans based on staffing projections and funding constraints.
• Experience maintaining workforce data and analyzing hiring trends to advise management.
• Experience supporting studies to improve workforce programs and presenting findings to leadership.

Responsibilities

• Monitor encumbered and vacant positions to ensure accurate position data.
• Review position descriptions and related documentation for accuracy and policy alignment.
• Create and submit personnel actions through HR systems for final action by CBP HRM.
• Generate and maintain workforce reports and tables to support planning.
• Identify discrepancies in position or staffing data and coordinate corrections.

Skills

Organizational staffing

Workforce reporting

Personnel actions

Position management

Data analysis

Job description

Please see announcement on USAJOBS for available locations. Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Intelligence in Indianapolis, IN; Doral, FL; Washington, DC; or El Paso, TX. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. Duties CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about Serves as a Workforce Management Analyst responsible for supporting position management, workforce reporting, and personnel action coordination for the Office of Intelligence. The position monitors staffing and position data, reviews workforce documentation for accuracy and policy alignment, maintains organizational tracking tools, and coordinates with internal stakeholders and CBP HRM to support timely and accurate human capital actions. This work supports the CBP Office of Intelligence mission by helping ensure the organization has accurate workforce data, properly documented positions, and effective staffing processes needed to maintain mission-ready intelligence operations. This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Monitoring encumbered and vacant positions to ensure Office of Intelligence position data is accurately recorded and maintained. Reviewing position descriptions, field-initiated requests, and related documentation to ensure accuracy, completeness, and consistency with current policies and procedures. Creating, reviewing, and submitting personnel-related actions through HR Personnel Systems and other internal human capital systems for submission to CBP HRM for final action. Generating and maintaining workforce reports, including updates to the internal Table of Organization tracker, to support position management and workforce planning. Identifying discrepancies in position, staffing, or personnel action data and coordinating with appropriate offices to resolve required corrections. Requiremennts You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Preparing proposed organizational changes, such as organizational charts, mission and function statements, or staffing structures, and reviewing organizational needs to recommend adjustments that reduce overlap or improve program operations. Coordinating staffing or hiring actions such as requests to fill vacancies, internal personnel movements, or related workforce requests, monitoring for completion and resolving related processing or documentation issues. Assisting in the development of long-range hiring or workforce plans based on projected staffing needs, turnover, program changes, funding limits, or mission requirements to support effective position management and resource planning. Maintaining workforce data and analyzing hiring trends, staffing levels, or position information to advise management on workforce planning and resource decisions. Supporting internal studies or analyses of workforce management programs to recommend changes to improve program effectiveness, efficiency, or alignment with organizational goals and preparing presentations and summaries for leadership decision. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/18/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military. A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government. Participation in a study abroad program sponsored by a U.S. affiliated college or university. Working as a contractor, intern, consultant or volunteer supporting the U.S. government. Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

• The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
• If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

EducationEducation Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Additional Hiring and Special Appointing Authorities: See "THIS JOB IS OPEN TO" section above for what additional Appointing Authorities may apply. Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.