Management and Program Analyst.

Veterans Benefits Administration; Philadelphia (Philadelphia County); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Veterans Benefits Administration in the Philadelphia area seeks a GS-11 level specialist to perform qualitative and quantitative assessments of Insurance Service operations. The role emphasizes strategic planning, coordination of staffing, and documentation for leadership using MS Office and VA systems.

The position requires one year of specialized experience and may accept doctoral-level education in lieu of experience.

Formación

• Specialized experience equivalent to GS-09 level is required.
• Experience in applying laws, rules and policies and analyzing work processes.
• Ability to manage a wide range of support activities and track priorities.

Responsabilidades

• Apply, analyze, and interpret laws and policies relevant to Insurance Service operations.
• Coordinate schedules, prepare correspondence, and maintain records within the Federal service.
• Track action items, monitor deadlines, and ensure timely completion of priorities.
• Prepare memorandums, letters, and reports for leadership and stakeholders; utilize MS Office and VA systems.
• Participate in meetings to document action items and minutes for distribution.

Conocimientos

Analysis

Coordination

Record keeping

Stakeholder liaison

Time management

Educación

Ph.D. or equivalent doctoral degree

Herramientas

MS Office

Descripción del empleo

• Provides qualitative and quantitative assessments of a wide range of Insurance Service operations. The broad scope of duties includes strategic planning, assisting in the implementation of revised organizational structures, and designing and conducting studies of various complex processes, including employee utilization, resource allocation, and delegations of authority.
• Tracks Insurance Service progress and trends with respect to goals and facilitates work or program reviews in order to improve division results.
• Recommends solutions on issues and matters with external factors. Provides support to Management on significant issues that include policies, goals and objectives, internal controls, and the preparation of priority reports to the Director.
• Prepares, for the Director's review and signature, assorted memorandums, letters, bulletins and other written communication incorporating analysis, trend and findings. Utilizes MS software and other applications placed on standard VA workstations and other applications to prepare documents, spreadsheets, databases, presentations, and other output for leadership and other customers.
• Utilizes database software (VIEWS and SharePoint) to maintain system control of controlled correspondence. Prepares assignment sheets, routinely monitors due dates, follows-up on overdue assignments, and records completed assignments. Selects the most appropriate evaluation strategy, analytical or statistical approach to research and documents assigned topics.
• Maintains various administrative controls to keep leadership informed in all applicable areas of responsibility, including incoming and outgoing emails, information related to staffing and hiring, information technology requests, facility requests, and travel administration.
• Maintains a tracking system to ensure timeliness and completion of reports and tasks assigned to the Staff Chiefs. Participates in an administrative capacity in meetings to document action items and minutes for distribution.

Duties

• Provides qualitative and quantitative assessments of a wide range of Insurance Service operations. The broad scope of duties includes strategic planning, assisting in the implementation of revised organizational structures, and designing and conducting studies of various complex processes, including employee utilization, resource allocation, and delegations of authority.
• Tracks Insurance Service progress and trends with respect to goals and facilitates work or program reviews in order to improve division results.
• Recommends solutions on issues and matters with external factors. Provides support to Management on significant issues that include policies, goals and objectives, internal controls, and the preparation of priority reports to the Director.
• Prepares, for the Director's review and signature, assorted memorandums, letters, bulletins and other written communication incorporating analysis, trend and findings. Utilizes MS software and other applications placed on standard VA workstations and other applications to prepare documents, spreadsheets, databases, presentations, and other output for leadership and other customers.
• Utilizes database software (VIEWS and SharePoint) to maintain system control of controlled correspondence. Prepares assignment sheets, routinely monitors due dates, follows-up on overdue assignments, and records completed assignments. Selects the most appropriate evaluation strategy, analytical or statistical approach to research and documents assigned topics.
• Maintains various administrative controls to keep leadership informed in all applicable areas of responsibility, including incoming and outgoing emails, information related to staffing and hiring, information technology requests, facility requests, and travel administration.
• Maintains a tracking system to ensure timeliness and completion of reports and tasks assigned to the Staff Chiefs. Participates in an administrative capacity in meetings to document action items and minutes for distribution.

Requirements

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government;
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions Of Employment Are As Follows

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 10/29/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-11 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS:

You may qualify based on your experience and/or education as described below:

GS-11 Grade Level

Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is defined as: (1) applying, analyzing, and interpreting laws, rules, regulations, standards, and policies; (2) conducting thorough analyses of numerous functions and work processes; (3) independently managing a wide range of support activities, including coordinating schedules, preparing correspondence, and maintaining records; and (4) serve as a liaison with internal and external stakeholders, tracking action items, monitoring deadlines, and ensuring timely completion of priorities and initiatives.

OR

Education Substitution:

Applicants must have a Ph.D. or equivalent doctoral degree or have completed 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., IF RELATED. Note: If you are claiming to qualify based on your education, your application must include an official or unofficial copy of your transcript(s) that demonstrate this information.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro‑rated basis; when including part‑time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an

Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

The Career Transition Assistance Plan (CTAP)

provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well‑qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP),

Reasonable Accommodation (RA) Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the

For more information on the "Who may apply" eligibility requirements, please refer to the

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.