Management and Program Analyst

U.S. Department of Veterans Affairs; Fresno (CA); On-site; USD 80,000 - 115,000; Full time

Job summary

U.S. Department of Veterans Affairs – VA Central California Health Care System is seeking an Investigation Coordinator and Risk Analyst (ICRA) to cover the Fresno, Merced, Oakhurst, Visalia areas.

The role focuses on identifying and mitigating emergent healthcare system risks through investigations and data analysis. The position requires handling sensitive information, leading interdisciplinary teams, and developing training and reports for executive leadership.

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-11 in investigations and data analysis.
• Experience leading investigations and coordinating interdisciplinary teams.
• Strong communication, judgment, and integrity; handling confidential information; harassment prevention knowledge.

Responsibilities

• Coordinate and conduct investigations and fact findings per leadership approval.
• Create and maintain a monitor of issues requiring investigations and provide final reports to Service Chief.
• Maintain confidentiality and HIPAA considerations in evaluation work.
• Prepare reports for Executive Leadership Team and other stakeholders.
• Develop and monitor databases tracking investigations and identify patterns indicating system-wide issues.
• Oversee education and training for VACCHCS employees on investigations and fact finding.

Skills

Analytical skills

Auditing

Data analysis

Dashboard creation

Interpersonal skills

Investigations

Confidential information

Harassment prevention

Training development

Tools

Databases

Reporting tools

Job description

Summary

This position serves as the Investigation Coordinator and Risk Analyst (ICRA) covering all areas within the VA Central California Health Care System within the Fresno - CA - Merced - CA - Oakhurst - CA - and Visalia - CA locations. The ICRA exists to contribute to the fulfillment of the VHA mission and vision by prioritizing the identification and mitigation of emergent health care system risks.

Summary

This position serves as the Investigation Coordinator and Risk Analyst (ICRA) covering all areas within the VA Central California Health Care System within the Fresno - CA - Merced - CA - Oakhurst - CA - and Visalia - CA locations. The ICRA exists to contribute to the fulfillment of the VHA mission and vision by prioritizing the identification and mitigation of emergent health care system risks.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 09/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: High level of analytic skill and experience with auditing and/or data analysis including familiarity with dashboard and metric creation and monitoring analyze data and identify risk; Strong interpersonal skills - as they will interact with patients - their family members - volunteers - Congressional staff members - Veteran Service Organizations - and other key stakeholders; Develops and implements new trainings/services - enhancement of existing training/services - or corrective actions required to address identified deficiencies to mitigate agency risks and vulnerabilities; Leads interdisciplinary teams - projects - and programs to accomplish the organizational goals and objectives; Leads and coordinates investigations and fact-findings; Adept at managing highly sensitive and confidential information; Demonstrated knowledge of harassment prevention and response protocols; and Develops detailed investigation summaries - files/databases - and objectives for the long-range implementation and administration of Integrated Risk Management Preferred Experience: Extensive experience leading and coordinating investigations and fact findings within a healthcare or regulatory environment - with proven expertise handling both clinical and non-clinical issues. Preferred candidates will be adept at collaborating with multidisciplinary teams (Compliance - Risk Management - HR - etc.) - and drafting formal investigative documents and reports. Experience developing investigative databases - performing risk analyses - and utilizing data to identify and address system-wide patterns is highly valued. Strong communication - independent judgment - and the highest standards of integrity and discretion are essential. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties include: Coordinates - determines - evaluates - and conducts assessments for investigations and/or fact findings related to both clinical and non-clinical issues and - upon approval of the Executive Director - will organize and implement formal fact findings
• Create and maintain a monitor of all issues at VACCHCS requiring a formal or informal investigation and will complete and provide a final written report to the Service Chief regarding the outcome of those investigations and/or fact findings
• Confidentiality and the level of sensitive information often requires the ICRA to function independently with regard to privacy and Health Insurance Portability and Accountability Act (HIPAA) concerns
• Prepares reports and compiles responses for Executive Leadership Team (ELT) - Service Chiefs - OAWP - OIG - OGC - EEO/HPP - ELR/HR - and others as needed
• Develops databases and monitors for tracking investigations - allegations - and trained resources to identify patterns that may be indicative of system-wide issues Identifies indicators - progress measures - objectives and emphasis areas that are potentially noncompliant per the VHA rules and regulations
• Oversees the development and implementation of regular and effective education and training for VACCHCS employees on issues relating to conducting fact findings and investigations
• Regularly reviews feedback from provided trainings - training attendees - Service Chief comments - updates to VHA and station policies to ensure compliance with the fact-finding training process
• Work Schedule: Monday - Friday - 8:00am - 4:30pm Virtual: This is not a virtual position
• Position Description/PD#: Management and Program Analyst/PD3424O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized