Management Analyst I/Systems Coordinator

PowerLines; Augusta (ME); On-site; USD 60,000 - 85,000; Full time

Job summary

PowerLines seeks a Systems Coordinator to manage statewide 9-1-1 system databases and support ESCB operations in Augusta, Maine. You will analyze activities, prepare reports, and advise on policy changes while coordinating with municipal officials, emergency providers, and telecommunications partners.

This role reports to the Deputy Director and requires strong communication and analytical skills. Light physical duties are required; you will maintain manuals and public education materials for

Qualifications

• Six (6) years of education, training, or experience in organizational analysis or managerial systems.
• Experience evaluating and improving organizational processes.
• Experience in 9-1-1/public safety contexts preferred.

Responsibilities

• Researches and resolves 9-1-1 location discrepancy reports and assists with reports and analysis of system operations.
• Conducts management review of Bureau rules compliance by telephone companies and develops statistical documentation.
• Develops and updates manuals outlining municipality and telephone company participation in the 9-1-1 system.
• Prepares official correspondence and updates organization website content.
• Coordinates public education materials and equipment for PSAPs.
• Serves as Recorder for the 9-1-1 Advisory Council.
• Represents ESCB as Preservation of State Government Records liaison.

Skills

Website design

Programming

CMS familiarity

Public safety experience

Education

Six years of education/experience

Job description

Job Description:

This is professional services work involving management of the statewide 9-1-1 system databases, supporting office functions, and external communications of the Emergency Services Communication Bureau (ESCB). Responsibilities include analyzing activities and work problems, summarizing findings, preparing reports, and recommending changes in policies, procedures, or practices related to the administration of 9-1-1 databases and communications. Work includes extensive direct, personal contact with municipal officials, emergency service providers, telecommunications providers, contractors, and the public on a variety of technical and related issues. Work is performed under limited supervision under the direction of the Deputy Director.

Why This Role is Exciting

Your role as theSystems Coordinatorwillallow you to become an integral member of an experienced purpose-drive team that dedicates their time to ensuring every 9-1-1 call is routed correctly, answered professionally, correctly dispatched, and ultimately that people across Maine receive the appropriate help in an emergency. On a daily basis, you will be connecting the resources, the organizations, and the people that make this happen. Even if new to the 9-1-1 community, this position provides an opportunity to learn about our state’s emergency response system and could be a step toward additional opportunities.

Typical Duties include:

• Researches and resolves 9-1-1 location discrepancy reports. Assists Database Manager with reports and analysis of system operations.


• Conducts management review of Bureau rules compliance by telephone companies through research and develops statistical documentat ion and reports.


• Develops and updates manuals in order to outline responsibilities of municipalities and telephone companies’ participation in the 9-1-1 system.


• Prepares and tracks official correspondence from ESCB. Makes content changes to organization website.


• Coordinates public education material and equipment for supplying Public Safety Answering Points (PSAPs).


• Serves as the Recorder for 9-1-1 Advisory Council.


• Serves as Preservation of State Government Records representative for ESCB.

Light Work: Lifting up to 25 pounds maximum, with frequent lifting of objects around 10 pounds.

Minimum Requirements:

• Six (6) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices.

Addtional Preferred Exeprience/Skills:

• Website design and programming through InforME or other programs


• Familiarity with Maine Public Utilties Commission Case Managerment System (CMS)


• Work experience in 9-1-1 and/or public safety