Management Analyst

DLA Careers; Cleveland (OH); On-site; USD 106,000 - 158,000; Full time

Job summary

DLA Careers is seeking a Management Analyst to advise the Enterprise Business Systems Portfolio Manager and improve ERP-related programs on the SAP platform. You will utilize ServiceNow and project dashboards to extract, synthesize, and monitor workload metrics and KPIs.

The role includes leading studies, coordinating cross-functional actions, developing SOPs, tracking portfolio funding, and ensuring timely execution across locations.

Qualifications

• One year of specialized experience in program or portfolio performance analysis.
• Experience developing reports, dashboards, and management briefs.
• Experience monitoring workload and KPI data for leadership decisions.

Responsibilities

• Analyze program and portfolio performance to identify trends and risks.
• Develop reports and dashboards to support leadership decisions.
• Coordinate actions among multiple stakeholders on program initiatives.
• Track financials, contracts, and milestone deadlines across the portfolio.
• Develop process maps, SOPs, and performance measures for approved improvements.
• Lead special studies and provide expert advisory support to executives.

Skills

Portfolio management

Data analysis

Dashboard reporting

Process improvement

Cross-functional collaboration

Contract management

Tools

ServiceNow

SAP

Job description

Summary

See below for important information regarding this job.

Position will be filled at any of the locations listed below. Site specific salary information as follows:

• Battle Creek, MI: $106,437 - $138,370
• Columbus, OH: $111,065- $144,386
• Dayton, OH: $110,401- $143,523
• Fort Belvoir, VA: $121,785- $158,322
• New Cumberland, PA: $121,785- $158,322
• Ogden, UT: $106,437 - $138,370
• Philadelphia, PA: $117,284- $152,471
• Richmond, VA: $111,183- $144,540

Duties

Help

• Serves as an analyst and advisor to the Enterprise Business Systems (EBS) Portfolio Manager on the evaluation and improvement of programs, operations, and enterprise resource planning (ERP) applications operating on the SAP platform.
• Utilizes enterprise reporting tools, including ServiceNow and project management dashboard solutions, to extract, synthesize, and monitor workload metrics...
• ...lifecycle ticket-resolution trends, and portfolio key performance indicators (KPIs) in support of continuous process improvement.
• Analyzes program and operational performance to identify trends, deficiencies, risks, and opportunities to improve EBS portfolio performance and service delivery.
• Executes projects of special interest to the PEO and the Director, DLA Information Operations, and manages special programs on internal organizational issues focusing on continuously improving and monitoring the complex management programs assigned.
• Serves as a Project Manager, researcher, and expert advisor on special studies crossing PEO functional areas or across a single PEO portfolio, including studies requiring timely analysis, coordination, and recommendations for leadership decision.
• Recommends new methods and procedures to enhance the efficiency of operations within the PEO; plans and schedules projects; organizes materials; analyzes and coordinates as appropriate.
• Develops process maps, standard operating procedures, management controls, and performance measures to support and sustain approved process improvements.
• Leads and supports continuous process‑improvement efforts by assessing current‑state business processes; identifying root causes of delays, rework, inefficiencies, and performance gaps; developing and evaluating improvement alternatives...
• ...and recommending or implementing streamlined processes, controls, and performance measures.
• Develops final reports and recommendations on a variety of management issues involving a variety of functional business communities and portfolio stakeholders.
• Tracks and reconciles portfolio financials, monitoring allocation, commitment, and obligation data across PEO programs to ensure adequate funding for operational and development initiatives.
• Serves as a liaison for portfolio contract actions, tracking acquisition milestones, deliverable deadlines, contract periods of performance, and interorganizational support agreements to prevent gaps in service and identify potential execution risks.

Requirements

Help

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Pre-Employment Physical: Not Required
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations, J-6.
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a Management Analyst, your resume must support:

One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.

To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector.

Applicants must meet eligibility requirements, including time-in-grade (General Schedule positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.

Creditable Specialized Experience Includes But Is Not Limited To

• Analyzing program, project, or portfolio performance data to identify trends, deficiencies, risks, and recommended corrective actions.
• Developing statistical and narrative reports, briefings, dashboards, or other management products to support leadership decision-making.
• Monitoring workload, service-request, operational, project, or key-performance-indicator data to assess organizational performance.
• Coordinating program, financial, acquisition, contract, or project-management actions among multiple stakeholders.
• Analyzing and improving business processes by identifying inefficiencies, process gaps, root causes, and corrective actions; developing process maps, standard operating procedures, management controls, or performance measures; and supporting implementation and monitoring of approved improvements.

B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Additional information

As required by 5 C.F.R.

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

This job will close when the agency has received 100 applications, which may be sooner than the closing date.

Position requires DoD Acquisition Program Management (A) / PM, Advanced acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.