Management Analyst

Texas Health and Human Services; Austin (TX); On-site; USD 64,701 - 85,398; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Job summary

The Texas Health and Human Services in Austin is seeking a Management Analyst IV. This role involves directing contract support services, supervising staff, and maintaining effective relationships with various stakeholders.

With a focus on managing contracts and program initiatives, the successful candidate will create effective processes, evaluate performance, and communicate findings to upper management. A valid Texas Driver’s License and certification as a Texas Contract Manager are required. Join us to make a positive impact in the lives of Texans!

Qualifications

• Minimum of 3 years’ experience in contract management.
• Experience in computer usage including Microsoft Office Suite.
• Current Certified Texas Contract Manager (CTCM) required.

Responsibilities

• Administers and directs contract support services.
• Plans, assigns, evaluates, and supervises the work of others.
• Develops and maintains good working relationships across various departments.
• Compiles reports for upper management on contract management efforts.

Skills

Knowledge of contract management

Skill in written and oral communication

Ability to establish effective working relationships

Knowledge of Texas Health and Human Services programs

Skill in using Microsoft Office Suite

Education

High School diploma or GED

Valid Class C Texas Driver’s License

Certified Texas Contract Manager

Tools

Microsoft Office Suite

CAPPS 9.2

SCOR

SharePoint

Job description

Overview

Date: Jun 25, 2026
Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Job Details

Functional Title: Management Analyst Job Title: Management Analyst IV Agency: Health & Human Services Comm Department: Reg Adm State Office (PAC 730) Posting Number: 18356 Closing Date: 08/24/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $5,797.66 - $7,652.19 Pay Frequency: Monthly

Salary Group: TEXAS-B-25 Shift: Day

Telework:

Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST

Other Locations: MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X,641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Responsibilities

Brief Job Description

The Management Analyst for Contracts is under the general supervision of the Regional Administrative Services (RAS) Director of Central Office. The analyst administers and direct contract support services including advising and supporting the Certified Texas Contract Managers (CTCM) and Business Service Managers (BSM’s), assisting with regional operations, implementation of procedures and policies, evaluating regional functions, providing training, and analyzing comprehensive and historical data. Responsible for employing appropriate organizational and management skills to carry out policies, procedures, and standards.

Plans, assigns, evaluates, and may supervise the work of others. Monitors statewide assignments and reports including the System of Contract Operation and Reporting (SCOR) System. Develops and maintains good working relationships with staff, peers, management, vendors, community leaders, advisory groups, and elected officials including county judges and state legislators. Often represents RAS on committees and workgroups and at agency and community meetings. Assist other agencies in coordinating facility-related projects to meet the needs of the program and their client service initiatives.

Essential Job Functions

1. Regional Coordination - Establishes goals and objectives; develops work groups including schedules, priorities, and standards for accomplishing contract related tasks including new processes, vendors, statewide agency support projects, and disaster support functions. Includes reviewing and development of procedures and processes to meet agency and customer needs. Reviews and assesses current and new management practices for daily operations. Coordinates activities to ensure consistent training, procedure efficiency, and effectiveness. Uses the SCOR system and SharePoint daily for tracking and analyzing and incident information. Establishes goals and objectives for standardized business and contract practices among all regions to ensure consistency in RAS service delivery across the state. Creates and leads workgroups, setting schedules and priorities to develop new processes, discuss vendor performance strategies, develop statewide projects in support of HHS agencies, and review RAS disaster support responsibilities and procedures. Implements new forms, processes, and customer service objectives, and gathers report and assignment information from each region to combine for upper management.

2. Contract Services Leadership - Develops and approves work group schedules, priorities, and standards for achieving assigned responsibilities; evaluates regional business contract performance activities for all regions, including recommendations for corrective actions on any identified issues or findings. Conducts calls (phone and video) with CTCMs and BSMs to convey priorities and special instructions, as well as yearly meetings with entire CTCM staff to discuss procedures, work groups, projects, and service delivery. Organizes, trains and mentors BSMs and CTCMs to meet operational requirements. Exercises problem solving and conflict resolution skills. Reviews and analyzes statewide responses to assignment information. Monitors assignments to ensure timely and successful completion. Coaches and mentors BSMs and CTCMs and assist them with department work practices, efficient task completion, and quality customer service. Provides consulting for CTCMs on regional project implementation, procedures, reports, monitoring, and daily functions.

3. Process Management - Continuous evaluation of RAS forms and processes to determine best practices, identify inefficiencies, and consult with peers on process improvements. Reviews proposed policies, legislation, Comptroller guidelines, and new procedures for impact to the unit operations. Leads the implementation of any projects, policies, legislation, or regulations required for compliance. Prepares productivity/performance reports, conducts regional reviews, participates in internal audits to monitor and ensure efficient and compliant procedures. Communicates with peers, CTCMs, BSMs, customers, and management to share information, answer inquiries, resolve issues, and escalate cross-department concerns. Maintains current knowledge of all HHS agencies and any unique program requirements in order to provide the most appropriate customer service. Coordinates statewide contract management meetings, trainings, and workgroups. Participates in agency workgroups; communicates regularly with other Agencies to assist them with program goals. Advises and presents information to the Regional Directors (RDs) and Executive Management on recommended changes to procedures, work group functions and changing business practices among the regions. Reviews and assesses current and new management practices for daily operations.

4. Communication Management - Maintains working relationships with Procurement and Contracting Services (PCS), Health and Human Services (HHS), Department of Family Protective Services (DFPS), Accounts Payable (AP) and the Comptroller to assist with Agency support and objectives. Reviews and examines wide ranging complex data and reports to present finding to RDs, BSMs and CTCMs. Communicates frequently with CTCMs, BSMs, RDs and Central Office Staff to develop organizational change strategies, assignments, discuss work groups and review survey results. Advocates with PCS for the needs of HHS program contracts and requisitions. Ensure program leadership is informed when there is a need for emergency contracts or procurements. Keeps higher management informed of any issues that may be escalated or may impact the overall division or agency. Is an authorized user of the SCOR and CAPPS 9.2 system.

Qualifications

Registrations, Licensure Requirements Or Certifications

Valid Class C Texas Driver’s License.
Certified Texas Contract Manager

Knowledge Skills Abilities

• Knowledge of local, state, and federal laws and regulations relevant to business services, facility operations, and business management.
• Knowledge of the programs of the Texas Health and Human Services
• Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives policy and procedures.
• Knowledge of contract management, facility leasing and facility management
• Skill in both written and oral communications and experience with giving presentations to varying audiences.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Skill in the use of agency applications CAPPS 9.2, SCOR and Share Point system for oversight and management of tasks, assignments, and Regional data.
• Ability to establish program goals, objectives, plan and oversee organizational studies and work groups.
• Ability to review and evaluate processes to identify issues and implement corrective action plans.
• Ability to manage multiple tasks requiring flexibility in work prioritization.
• Ability to identify problems, develop and evaluate policies and procedures, and implement effective solutions.
• Ability to develop clear and concise reports, forms, and assignments to distribute or interpret and make recommendations for system wide changes.
• Ability to plan, assign/ or supervise the work of others.
• Ability to exercise sound judgment in evaluating agency functions and activities and make independent decisions in accordance with established policies and procedures.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
• Ability to travel locally and across the state which may include overnight stays.
• Ability to communicate effectively orally and in writing as demonstrated in the application.
• Ability to work outside normal business hours as required.

Screening and Additional Information

Initial Screening Criteria

High School diploma or GED is required. Must be a current Certified Texas Contract Manager (CTCM). Must have a minimum of 3 years’ experience in contract management. Experience in computer usage including Microsoft Office Suite. Preferred Certification – Certified Texas Contract Developer (CTCD).

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework and Location

Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market

Austin