Managed Trade Services Specialist

Forward Air Corp.; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan withem​

Employee stock purchase program

7 paid holidays and PTO

Job summary

Forward Air Corp. in Dallas, TX is seeking a Trade Managed Services Specialist to support daily execution of value-added trade compliance services.

You will work with trade analysts, brokers, and clients to ensure data accuracy and regulatory compliance with CBP and PGA requirements, handling documentation and post-entry activities. The role emphasizes attention to detail, ability to manage multiple tasks, and proficiency with Excel and data analysis.

Qualifications

• 1–3 years in customs brokerage, trade compliance, or import/export operations.
• Working knowledge of CBP regulations, HTS classification, and PGA requirements (training provided).
• Strong analytical and documentation skills with high attention to detail.
• Proficient with Excel, data analysis, and trade-related systems.

Responsibilities

• Perform daily tasks supporting Managed Trade Services programs, including HTS classification, valuation checks, PGA documentation, and post-entry corrections.
• Prepare, review, and maintain accurate documentation for compliance activities such as 520(d) corrections, PSCs, protests, and entry reviews.
• Follow SOPs to ensure accuracy, timeliness, and regulatory alignment.
• Update internal systems, trackers, and client dashboards with status updates, metrics, and findings.
• Assist with onboarding new clients by gathering product data, classifications, templates, and import history.
• Draft summaries, reports, and status updates for internal and client review.
• Support KPI tracking and performance reporting.

Skills

Analytical skills

Documentation skills

Communication skills

Excel

Data analysis

Trade systems

Education

Licensed Customs Broker (LCB) helpful

Tools

Excel

CBP systems

Job description

• Locations 3200 OLYMPUS BOULEVARD, Dallas, TX, 75019, US (On-site)
• Job Category Operations: Individual Contributors
• Job Category Logistics and Transportation
• Job Function Global Customs Brokerage

Job Description

The Trade Managed Services Specialist supports the daily execution of value-added trade compliance services, including product classification, PGA coordination, post-entry work, audit support, drawback assistance, and general customs compliance activities.

This role is responsible for ensuring data accuracy, regulatory compliance, and high-quality service delivery to internal and external customers. The specialist works closely with trade analysts, brokers, operations teams, and clients to complete assigned tasks and maintain compliance with U.S. Customs and Border Protection (CBP) and Partner Government Agency (PGA) requirements.

Key Responsibilities

Service Delivery & Operational Execution

• Perform daily tasks supporting Managed Trade Services programs, including HTS classification, valuation checks, PGA documentation, and post-entry corrections.
• Prepare, review, and maintain accurate documentation for compliance activities such as 520(d) corrections, PSCs, protests, and entry reviews.
• Follow established SOPs and workflows to ensure accuracy, timeliness, and regulatory alignment.
• Update internal systems, trackers, and client dashboards with status updates, metrics, and findings.

Compliance & Risk Support

• Ensure assigned work complies with CBP regulations, PGA requirements, and internal quality standards.
• Support internal audits by gathering documents, reviewing data, and helping identify discrepancies.
• Escalate potential compliance risks or unusual findings to the supervisor/manager.
• Assist with continuous improvement efforts focused on accuracy, controls, and process consistency.

Client Support & Communication

• Provide routine support to clients by answering basic compliance questions, gathering documentation, and assisting with service deliverables.
• Assist with onboarding new clients by helping gather product data, classifications, templates, and import history.
• Draft summaries, reports, and status updates for internal and client review.

Product & Process Support

• Contribute to the development and refinement of MTS workflows by identifying process inefficiencies or gaps.
• Participate in technology and system improvement initiatives, including testing new tools or features.
• Support tracking and reporting of service KPIs and productivity metrics.

Training & Knowledge Development

• Participate in ongoing training on HTS classification, customs valuation, PGA requirements, origin determination, and post-entry processes.
• Maintain current knowledge of regulatory updates relevant to assigned work.
• Share findings and best practices with team members when appropriate.

Qualifications

• 1-3 years of experience in customs brokerage, trade compliance, supply chain, or import/export operations.
• Working knowledge of CBP regulations, basic HTS classification, customs valuation, and PGA requirements (training will be provided).
• Strong analytical and documentation skills with high attention to detail.
• Ability to manage multiple tasks in a deadline-driven environment.
• Strong communication skills (written and verbal).
• Proficiency with Excel, data analysis, and trade-related systems.
• Licensed Customs Broker (LCB) helpful but not required

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10-25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.

ADDITIONAL INFORMATION

• Work Authorization: Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
• Diversity, Equity and Inclusion (DEI): The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
• Reasonable Accommodations: Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.