Managed Services Workday Student Ops Associate - Remote (US OR Canada)

Huron; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading global consultancy is seeking an experienced professional to support the Workday Student managed services team. This role involves ensuring service performance, resolving client issues, and maintaining strong client relationships. Ideal candidates will possess a bachelor's degree and have at least four years of experience in a similar capacity, demonstrating strong analytical and communication skills within a collaborative environment.

Benefits

Comprehensive benefits including medical, dental, and vision coverage

Opportunity for career advancement

Collaborative and supportive work environment

Qualifications

• Minimum of 4 years of experience in Workday Student services or similar roles.
• Good knowledge of Workday Student modules and functionalities.
• Strong commitment to delivering high-quality service.

Responsibilities

• Assist in day-to-day operations of managed services.
• Provide support to the Workday Student team.
• Monitor service performance metrics.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $125,000
- Opportunity to participate in an annual incentive compensation program based on performance
- Comprehensive benefits including medical, dental, and vision coverage
- Potential for career advancement within a growing managed services department
- Collaborative and supportive work environment
- Chance to work with cutting-edge technology and contribute to client success

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday Student managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Workday Student services or similar roles
- Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Proven expertise and hands-on experience with incidents and service requests, including configuration changes and enhancements in areas such as Student Core, Academic Foundation, or Student Records
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Knowledge of ITIL or other service management frameworks

#GlobalConsultancy #Workday #ManagedServices #CareerOpportunity #CompetitivePay #ClientSatisfaction

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