Managed Services Workday Student Ops Associate - Remote (US OR Canada)

Huron; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

Huron is seeking a Managed Services Workday Student Ops Associate to support its Workday Student clients. This remote role requires a strong foundation in Workday Student, problem-solving skills, and a customer-centric approach. The Associate will be responsible for ensuring quality service delivery, resolving client issues, and maintaining service metrics.

Benefits

Medical coverage

Dental coverage

Vision coverage

Wellness programs

Qualifications

• Minimum of 4 years of experience in Workday Student services or similar roles
• Good knowledge of Workday Student modules, at least one certification
• Ability to work collaboratively in a team environment

Responsibilities

• Assist in day-to-day operations of managed services
• Monitor service performance metrics for continuous improvement
• Maintain strong relationships with clients for satisfaction

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Organizational skills

Customer-focused mindset

Education

Bachelor’s degree in Information Technology, Business Administration, or a related field

Job description

Managed Services Workday Student Ops Associate - Remote (US OR Canada)

Join to apply for the Managed Services Workday Student Ops Associate - Remote (US OR Canada) role at Huron

Managed Services Workday Student Ops Associate - Remote (US OR Canada)

6 days ago Be among the first 25 applicants

Join to apply for the Managed Services Workday Student Ops Associate - Remote (US OR Canada) role at Huron

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

The Managed Services Associate - Workday Student Financials will assist in the delivery of managed services for our Workday Student clients. This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a foundational understanding of Workday Student, student functional knowledge, strong problem-solving skills, and a commitment to customer satisfaction.

Key Responsibilities

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Workday Student managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up-to-date with the latest Workday Student updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.
  
  

Qualifications And Skills

• Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
• Student Core
• Academic Foundation
• Student Records
• Curriculum
• Advising
• Recruitment
• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum of 4 years of experience in Workday Student services or similar roles.
• Good knowledge of Workday Student modules and functionalities, with at least one certification (level 2 support).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong organizational and time management skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Knowledge of ITIL or other service management frameworks.
  
  

The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.

The estimated base salary for this job is $100,000 - $125,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $112,000 - $147,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Associate

Country

United States of America

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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