Managed Services Workday Grants Sr. Associate - Remote (US OR Canada)

Huron; Chicago (IL); Remote; USD 119,000 - 140,000; Full time

Job summary

A global consultancy is seeking a professional to join their Workday ERP managed services team in Chicago. This role involves assisting in daily operations, ensuring client satisfaction, and utilizing expertise in Workday systems. The ideal candidate should have a Bachelor's degree and a minimum of 4 years in Workday services.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Collaborative work environment

Qualifications

• Minimum 4 years of experience in Workday services or similar roles.
• Proven expertise in Workday Grants Management.
• Certification in Workday ERP modules preferred.

Responsibilities

• Assist in day-to-day operations of managed services.
• Provide support to the Workday ERP managed services team.
• Monitor service performance metrics.

Skills

Résolution de problèmes

Compétences analytiques

Service client

Education

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Workday ERP

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000
- Eligible for annual incentive compensation, reflecting a pay-for-performance philosophy
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Collaborative and innovative work environment
- Chance to work with leading ERP systems and contribute to client success

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Workday ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Minimum of 4 years of experience in Workday services or similar roles
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Proven expertise and hands-on experience with incidents and service requests related to Workday Grants Management or similar areas
- Good knowledge of Workday ERP modules and functionalities, with at least one certification (level 2 support)
- Strong problem-solving and analytical skills

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL or other service management frameworks
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service

#GlobalConsultancy #Workday #ERP #CareerOpportunity #CustomerService #ConsultingJobs

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