Managed Services Oracle Cloud PPM and Grants - Sr. Associate - Remote (US OR Canada)

Huron; Chicago (IL); Remote; USD 119,000 - 140,000; Full time

Job summary

A leading global consultancy seeks candidates for a pivotal role in Oracle ERP managed services in Chicago. The individual will be responsible for supporting day-to-day operations, solving client issues, and maintaining client relationships, drawing on a robust background in Oracle services. With strong organizational skills and a customer-focused mindset, candidates will thrive in a collaborative environment that prioritizes client satisfaction and career advancement opportunities.

Benefits

Comprehensive medical, dental, and vision coverage

Annual incentive compensation

Opportunity for career advancement and growth

Supportive and collaborative work environment

Qualifications

• Minimum of 4 years of experience in Oracle services or similar roles.
• Proven expertise in incidents related to Oracle Fusion Grants Management.
• Strong organizational and time management skills.

Responsibilities

• Assist in day-to-day operations of managed services.
• Provide support to Oracle ERP managed services team.
• Monitor service performance metrics for continuous improvement.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Business Administration

Tools

Oracle ERP

ITIL

Job description

Employer Industry: Global Consultancy

Why consider this job opportunity:
- Salary up to $140,000
- Eligible for annual incentive compensation, reflecting a pay-for-performance philosophy
- Comprehensive benefits including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on client satisfaction
- Chance to work with cutting-edge Oracle ERP systems and contribute to strategic projects

What to Expect (Job Responsibilities):
- Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Provide support to the Oracle ERP managed services team, including troubleshooting and problem resolution
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction
- Monitor service performance metrics and assist in implementing strategies for continuous improvement
- Prepare and present regular reports on service performance and client satisfaction to senior team members

What is Required (Qualifications):
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Minimum of 4 years of experience in Oracle services or similar roles
- Proven expertise in incidents and service requests related to Oracle Fusion Grants Management or similar areas
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Good knowledge of Oracle ERP modules and functionalities, with at least one certification (level 2 support)
- Knowledge of ITIL or other service management frameworks
- Ability to work collaboratively in a team environment
- Strong organizational and time management skills
- Customer-focused mindset with a commitment to delivering high-quality service

#GlobalConsultancy #OracleERP #CareerOpportunity #CompetitivePay #ClientSatisfaction

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