Managed Services Support Administrator

CBX Solutions, LLC; Dover (DE); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits & 401(k) with company‑

Generous PTO

CBX University mentorship

Team-oriented culture

Job summary

CBX Solutions is seeking a Managed Services Administrator to provide remote administration and support for hosted access control systems across multiple sites. You will assist field technicians during commissioning and service, ensuring system configurations meet customer requirements and service levels.

The role requires knowledge of Acre Feenics or similar software, a willingness to work flexible hours, and the ability to travel to project sites as needed. A high school diploma is required.

Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar.
• Experience in configuring access control and surveillance systems.
• High school diploma or equivalent

Responsibilities

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service.
• Review system implementation with customers and ensure compliance with customer requirements.
• Communicate issues with Installation and/or Service teams as necessary.
• Complete work orders, recording time and materials uses accurately.
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

Skills

Access control concepts

Networking basics

Interpersonal skills

Education

High school diploma

Tools

Acre Feenics

Honeywell Pro-Watch

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

• Provide customer support and remote administration for managed and hosted access control systems.
• Provide remote support to field technicians during commissioning and service
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or Service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

• Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent

Knowledge, Skills And Abilities

• Demonstrated computer skills including an understanding of networks and topology
• Excellent interpersonal skills, including external and internal communication (written and verbal) skills
• Demonstrate a desire to learn the industry that CBX Solutions serves
• Willing and able to work a flexible schedule when required to meet our customers’ needs (potential nights, weekends, over-night, etc.)
• Present oneself in a professional and neat manner
• Solid organization, attention to detail and multi-tasking skills

Physical Demands

Spends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds.

Work Environment

General office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.