Account Manager

CBX Solutions, LLC; Durham (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Mentorship & leadership training

Job summary

CBX Solutions in Durham, NC is seeking an Account Manager to serve as a trusted advisor to clients, identifying security and access needs and delivering integrated solutions across access control, video surveillance, and door hardware.

You will coordinate with internal teams, prepare proposals, and manage the sales pipeline in ConnectWise, while building long-term relationships and staying current on product developments.

Qualifications

• Experience in sales, account management, or estimating in security integration, low-voltage, or construction preferred.
• Ability to read blueprints, architectural drawings, and specifications.
• Strong communication and proposal development skills.

Responsibilities

• Develop relationships with customers and stakeholders across assigned accounts.
• Identify and qualify opportunities for integrated security and door hardware solutions.
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation.
• Manage sales pipeline and activity in CRM tools, ensuring data integrity.

Skills

Access control

Video surveillance

Door hardware

Communication

Time management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software (ConnectWise)

Job description

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

Why Work With Us?

We’re committed to your success, personally and professionally. You’ll have access to:

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in‑house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.

Essential Functions

• Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
• Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
• Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
• Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
• Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
• Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
• Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
• Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
• Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
• Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
• Other relative duties as assigned

Minimum Qualifications

• High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
• 3+ years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred

Knowledge, Skills, And Abilities

• Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
• Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
• Self-motivated and results-driven, with the ability to work independently and collaboratively
• Commitment to delivering exceptional customer service and maintaining long-term client relationships

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.