Managed Services - Epic Professional Billing Senior Application Advisor

Visa Hunt; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to provide expert Epic EHR design, build, testing, and advanced troubleshooting for Nordic clients, while mentoring others on the team. You will guide internal and customer teams to timely resolutions using deep product knowledge and strong communication.

Responsibilities include troubleshooting, system requests, onboarding new team members, creating documentation, and driving process improvements across Epic modules with

Qualifications

• Epic Professional Billing certification is required.
• Post-secondary education or equivalent experience required.
• Epic certifications (MyChart, EpicCare Link, Care Everywhere or other modules) with understanding of application functionality and integrations.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic’s core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, able to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes; prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and escalation practices.

Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing.
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts.
• Oversee onboarding of new team members to the customer support team, including orientation to client configurations and processes, and introductions to customer counterparts.
• Explain complex system setups and impacts in ways easy to understand for internal staff and customer counterparts up to IT and operational leadership.
• Create documentation that enables consistent process execution.
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight.
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation.
• Provide timely, constructive feedback that builds confidence and supports continuous improvement.

Skills

Epic certification

Communication skills

Project management

Customer service

Microsoft Office

Education

Post-secondary education or equivalent experience

Tools

Ticketing systems

ITIL awareness

Job description

Make a difference. Be happy. Grow your career.

SENIOR APPLICATION ADVISOR - MANAGED SERVICES

The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

Key Responsibilities

They will be responsible for, but not be limited to:

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills and Experience

• Required - Epic Professional Billing certification
• Post-secondary education or equivalent experience required
• Epic certification in MyChart, EpicCare Link, Care Everywhere, or additional modules, with a well-rounded understanding of application functionality and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic’s core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Strong customer service track recordKnowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Additional Details

• Ability to participate in on‑call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.