Managed Services - Epic Hospital Billing Analyst

Healthtech Inc; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Healthtech Inc. is seeking an Epic Hospital Billing Analyst responsible for EHR application management, including design and troubleshooting for Nordic clients. The role involves analyzing workflows, managing client communications, and maintaining documentation. A strong emphasis on customer service and problem-solving skills is essential for success in this dynamic environment.

Qualifications

• Post-secondary education or equivalent experience required.
• Certification in relevant EHR applications preferred.
• Ability to work independently and within a team.

Responsibilities

• Perform troubleshooting and problem-solving for EHR applications.
• Fulfill system requests and manage documentation.
• Participate in projects and coordinate upgrades.

Skills

Problem-solving

Communication

Attention to detail

Organizational skills

Customer service

Healthcare IT knowledge

Education

Post-secondary education or equivalent experience

Certification in relevant EHR applications

Tools

Microsoft Office applications

Job description

Managed Services - Epic Hospital Billing Analyst page is loaded

Managed Services - Epic Hospital Billing Analyst

Apply locations: US - National | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R4626

Make a difference. Be happy. Grow your career.

THE ROLE

The Analyst – Epic Application Management provides EHR design, build, testing, and troubleshooting services for Nordic clients.

KEY RESPONSIBILITIES

• Perform basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers.
• Fulfill system requests from customers and translate needs into detailed requirement specifications.
• Monitor issue queues, triage for urgency, take appropriate actions, or assign to other team members.
• Handle customer calls about issues, resolve during the call, or document and transition the issue appropriately.
• Build and configure EHR applications to meet customer requirements and manage related requests.
• Analyze workflows and system setup, conduct system audits, coordinate upgrades and testing.
• Maintain accurate, up-to-date documentation in relevant ticketing systems, and communicate updates to clients.
• Follow change control policies for application builds and configurations, and improve workflows and processes.
• Participate in projects and assist other initiatives as needed, under guidance.
• Manage multiple clients and projects simultaneously, maintaining awareness of customer-specific builds, issues, and communications.

SKILLS AND EXPERIENCE

• Post-secondary education or equivalent experience required.
• Certification in relevant EHR applications preferred.
• Ability to apply problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work independently and within a team.
• Customer service experience and healthcare IT knowledge preferred.
• Willingness to identify and lead process improvements.

ADDITIONAL DETAILS

• Travel to Nordic Home Office in Madison, WI may be required.
• On-call rotations outside core hours, including nights and weekends, may be necessary.
• Travel up to 10%.

Nordic is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds to apply.