Managed Services Engineer

Dassault Systemes; Royal Oak (MI); On-site; USD 114,000 - 135,000; Full time

Job summary

Dassault Systemes is hiring a Managed Services Engineer to operate, maintain, and optimize cloud-based platforms supporting Unreal Engine visualizations. You will work with AWS, EKS, GitLab CI/CD, and observability tools to ensure secure, scalable, and cost-efficient operations.

The role involves incident handling, production handover, and collaboration with software teams to deliver reliable cloud services and streaming workflows.

Qualifications

• Operate and maintain cloud-based infrastructure on AWS.
• Deploy, operate, and troubleshoot apps on Kubernetes (Amazon EKS).
• Support Kubernetes deployment workflows including Helm charts and rollout strategies.
• Maintain and improve GitLab CI/CD pipelines for builds, tests, deployments, and releases.
• Operate monitoring, logging, and observability with Grafana, Loki, and Prometheus.
• Monitor health, performance, availability, reliability, and cost across cloud environments.
• Support backend services, APIs, session management, authentication, orchestration, and telemetry.

Responsibilities

• Operate and maintain AWS cloud infrastructure and managed services.
• Deploy, operate, and troubleshoot applications on Kubernetes, especially EKS.
• Support Kubernetes workflows with Helm charts, manifests, and rollout strategies.
• Maintain GitLab CI/CD pipelines for automated builds, tests, deployments and releases.
• Manage monitoring/observability with Grafana, Loki, Prometheus.
• Monitor platform health, performance, availability, reliability, and cost efficiency across clouds.
• Collaborate with development teams for smooth handover from development to production.

Skills

AWS

Amazon EKS

GitLab CI/CD

Helm

Monitoring & Observability

Grafana

Prometheus

Loki

IAM & Security

GPU/Unreal Engine infra

Tools

GitLab

Kubernetes

Grafana

Prometheus

Job description

Role Descriptions & Responsibilities

We are seeking a Managed Services Engineer to operate, maintain, automate, and continuously improve cloud-based platforms that support enterprise-grade, real-time visualization applications built with Unreal Engine. This role focuses on the reliable operation of cloud infrastructure, Kubernetes-based deployments, CI/CD pipelines, monitoring, incident handling, and managed service delivery. The ideal candidate has strong AWS experience, practical experience with Kubernetes deployments on Amazon EKS, and a good understanding of GitLab-based development and deployment workflows. Experience with Google Cloud Platform / GCP is beneficial, but not required. Will work closely with software developers, Unreal Engine developers, DevOps engineers, and customer-facing teams to ensure stable, secure, scalable, observable, and cost-efficient platform operations.

Qualifications

• Operate and maintain cloud-based infrastructure and managed services, primarily on AWS
• Deploy, operate, and troubleshoot applications on Kubernetes, especially Amazon EKS
• Support Kubernetes deployment workflows, including Helm charts, manifests, configuration management, scaling, and rollout strategies
• Maintain and improve GitLab CI/CD pipelines for automated builds, testing, deployments, and release workflows
• Operate and support monitoring, logging, and observability solutions, including Grafana, Loki, and Prometheus
• Monitor platform health, performance, availability, reliability, and cost efficiency across cloud environments
• Support backend services, APIs, session management, authentication, orchestration, and telemetry systems
• Deploy and operate GPU/media-focused infrastructure for Unreal Engine visualization, AI inference workloads, and WebRTC-based low-latency streaming
• Perform incident analysis, root‑cause investigation, and operational troubleshooting
• Collaborate with development teams to ensure smooth handover from development into production operations
• Implement and maintain secure authentication, authorization, networking, IAM, certificates, and data protection standards
• Manage object storage and shared file systems for media-heavy workflows, including images, video, AI content, and Unreal Engine assets
• Contribute to automation, documentation, runbooks, deployment standards, and operational best practices
• Support zero‑downtime deployment strategies, rollback procedures, and release coordination
• Participate in on‑call or support processes where required

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Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Compensation & Benefits

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $114000 and $135000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.