Managed Payroll Specialist

Jobgether SRL; United States; Vor Ort; USD 60.000 - 95.000; Vollzeit

Benefits dieser Stelle

US-remote work (national)

Competitive salary & bonus

Career development

Mentoring & training

Modern payroll technology

Zusammenfassung

Jobgether SRL is seeking a Managed Payroll Specialist based in the United States for a US-remote, client-facing role. You will own the end-to-end payroll cycle for a portfolio of complex US customers, ensuring accuracy, compliance, and proactive issue resolution.

You will mentor colleagues, handle escalations, and contribute to improving systems, automation, and AI-assisted workflows as the managed payroll service scales. Strong multi-state payroll knowledge is required.

Qualifikationen

• 4 years of hands-on US managed payroll experience, multi-client/multi-state preferred.
• Knowledge of federal and state payroll regulations, with attention to withholding, garnishments, and benefits deductions.
• Ability to communicate professionally with clients and maintain proactive relationships.
• Strong analytical and problem-solving capabilities for complex payroll scenarios.
• Comfort with evolving processes and new automation/AI-assisted workflows.
• Experience in SaaS/HRIS environments is highly desirable.

Aufgaben

• Own end-to-end payroll cycle for a portfolio of complex US customers.
• Conduct proactive pre-payroll reviews to identify issues.
• Serve as primary client contact with clear, proactive communication.
• Manage high-risk escalations and drive resolution with empathy.
• Collaborate with Product, Engineering, Implementation, Support and Sales.
• Identify improvements to processes, tooling, and automation.
• Contribute to SOPs and scalable processes for compliance and auditability.
• Mentor payroll specialists and support knowledge-sharing.

Kenntnisse

Payroll processing

Multi-state payroll

Client communication

Regulatory knowledge

Analytical skills

Automation & AI workflows

Google Workspace

Excel

SaaS/HRIS experience

Ausbildung

FPC

CPP

Tools

Google Workspace

Excel

Salesforce

Jira

Jobbeschreibung

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Managed Payroll Specialist based in the United States.

This is a US-remote, client-facing payroll role responsible for delivering accurate and compliant payroll services to a portfolio of complex customers.

You’ll own the end-to-end payroll cycle, from data collection and validation through approvals and final accuracy checks.

As a trusted payroll advisor, you’ll manage customer relationships, resolve nuanced issues, and communicate proactively throughout each pay cycle.

The role combines payroll expertise with problem-solving, technology, process improvement, and service excellence.

You’ll also contribute to improving systems, automation, AI-assisted workflows, and operational processes as the managed payroll offering continues to scale.

As a senior team member, you’ll mentor colleagues, handle escalations, and help establish stronger standards for quality and compliance.

This opportunity is ideal for an experienced payroll professional who thrives in a fast-paced, evolving environment and enjoys improving how payroll is delivered.

Accountabilities

• Own the end-to-end payroll cycle for a portfolio of complex US customers, including data collection, pre-validation, data entry, approval coordination, and final accuracy checks.

• Conduct proactive pre-payroll reviews to identify issues such as unapproved timecards, onboarding gaps, pending time off, variable compensation changes, and other factors that could affect payroll delivery.

• Serve as the primary point of contact for assigned customers, providing clear, proactive, and professional communication throughout each pay cycle.

• Manage complex or high-risk payroll escalations, applying sound judgment and customer empathy to drive issues through to resolution.

• Partner with Product, Engineering, Implementation, Customer Support, and Sales teams to communicate customer needs, document edge cases, support implementations, and assess Managed Payroll requirements.

• Identify recurring issues and opportunities to improve processes, tooling, automation, and AI-assisted workflows.

• Contribute to and maintain standard operating procedures and scalable processes that strengthen service quality, compliance, and auditability.

• Mentor payroll specialists and contribute to training resources and knowledge-sharing initiatives.

• Help continuously improve the Managed Payroll program by translating customer feedback and operational insights into better systems and service delivery.

Requirements

• 4 years of hands-on US managed payroll experience, ideally involving multi-client and multi-state payroll processing.

• Strong knowledge of federal and state payroll regulations and core US payroll concepts, including tax withholding, garnishments, benefits deductions, and leave compliance.

• Demonstrated ability to manage client-facing relationships with clear, proactive, professional, and empathetic communication.

• Strong analytical and problem-solving skills, with the ability to manage nuanced payroll scenarios and make sound independent decisions.

• Comfortable working in a fast-moving and evolving environment where priorities can shift and processes may continue to develop.

• A proactive, adaptable mindset with the ability to identify interim solutions, navigate ambiguity, and contribute to improving operational playbooks.

• Genuine comfort with technology and interest in using automation and AI-assisted workflows to improve payroll operations.

• Proficiency with Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus.

• Experience working in a SaaS or HRIS environment is highly desirable.

• FPC or CPP certification is a strong plus.

• Strong attention to detail and a commitment to accuracy, compliance, auditability, and high-quality customer service.

Benefits

• US-remote work opportunity, excluding the San Francisco Bay Area and New York City metropolitan area.

• Competitive salary, benefits, and bonus opportunities.

• US Tier 2 salary range of $65,000--$95,000 per year.

• US Tier 3 salary range of $60,000--$90,000 per year.

• Compensation determined based on factors including professional background, experience, location, skills, and overall role level.

• Opportunity to work with modern payroll technology, automation, and AI-assisted workflows.

• Career development opportunities through mentoring, process ownership, and cross-functional collaboration.

• Opportunity to help shape and scale a growing managed payroll service.

• Inclusive workplace committed to equal opportunity and reasonable accommodations.