Managed Detection and Response Analyst

Acronis; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Acronis is seeking an MDR Analyst to strengthen our cyber protection capabilities in the United States. You will investigate incoming EDR/XDR incidents, triage severity, and execute remediation actions using established playbooks while documenting every step.

You will collaborate with AI engineering to test automated triage and response processes, own incidents from detection to resolution, and communicate clearly with customers about status and recommendations.

Qualifications

• Experience in SOC, MDR, or security operations.
• Understanding of EDR/XDR workflows.
• Familiar with MITRE ATT&CK framework.
• Knowledge of Windows OS, AD, Linux.
• Experience with logs analysis in Kibana.
• Experience with security tools (EDR, SIEM, SOAR).
• Able to document findings per process.
• Growth mindset and strong communicator.

Responsibilities

• Investigate incoming EDR/XDR incidents with triage and severity assessment.
• Execute remediation actions following playbooks.
• Document investigation steps and maintain case records.
• Collaborate with AI engineering to refine triage and response automation.
• Own incident from detection to resolution with senior support.
• Support development of automation and incident correlation logic.
• Communicate incident status and recommendations to customers by email/phone.
• Stay informed on threats and attacker techniques.
• Work 5-day/8-hour schedule in office hours with weekend coverage.

Skills

SOC operations

Incident response

Communication

Attention to detail

English proficiency

Education

Bachelor's degree in Cybersecurity

Tools

EDR tools

SIEM

SOAR

Kibana

Windows

Linux

Active Directory

Job description

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload that businesses and lives depend on, we’ve built the industry’s only all-in-one solution.

We are looking for an MDR Analyst to join our mission of protecting the digital world.
The MDR Analyst is responsible for investigating and triaging EDR/XDR incidents within the Acronis MDR service. This role focuses on investigating adversary activity, execution and aiding in remediation, and providing clear customer communication, while contributing to continuous service improvement.
The analyst will work closely with senior team members and the AI engineering team to enhance automation and integrate Agentic AI capabilities into the MDR workflow. This is a growth-oriented role, with opportunities to contribute to many areas, including proactive threat hunting and advanced incident response.

WHAT YOU’LL DO

• Investigateincoming EDR/XDR incidents, focusing on accurate triage and severity assessment

• Execute remediation actions such as workload isolation, following established playbooks

• Document investigation steps and maintain complete case records

• Collaborate with AI engineering to test and refine automated triage and response processes

• Ownthe incident from the detection to the resolution, with assistance from senior staff if required

• Support development and refinement ofdocumentation, automation, and incident correlation logic

• Communicate clearly with customers via email and phone about incident status and recommendations

• Stay informed about current security threats and attacker techniques

• Work 5-day/8-hour schedulein office hours, withrotationalweekend coverage

WHO WE’RE LOOKING FOR

• Experience in SOC, MDR, or IT security operations

• Strong understanding of EDR/XDR operations and security incident workflows

• Strong understanding of common attacker's TTPs and MITRE ATT&CK framework

• Knowledge of Windows OS, Active Directory, Linux, Networking

• Familiar with logs analysis in tools like Kibana or manual reviews.

• Experience working with security tools (EDR, SIEM, SOAR) and interest in automation technologies

• Ability to follow structured processes and accurately document findings

• Growth mindset

• Strong communication skills and attention to details

• Solid English written and verbal communication skills (B2 or higher)

WHO WE ARE

A Swiss company foundedin Singapore in2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global "A-Team", you'lloperatein a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.

OUR INTERVIEW PRACTICES

To ensure a fair and genuine hiring process, candidates are expected toparticipatein interviews without the use of AI tools, automated prompts, or third-partyassistance. Interviews are designed to assess individual skills, experience, and communication style,and we value authentic, real-time interaction.

Use of AI or externalassistanceduring live interviews may result in disqualification. For roles where AI skills are being evaluated,permitteduse of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds orparticipatein in-person interviews. All employment offers are contingent upon successful completion of applicable criminal,educationand identity background checks

Acronis is an equalopportunityemployer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protectedveteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.