Managed Care Payer Communications Specialist

University Of Michigan; Michigan; Hybrid; USD 65,000 - 90,000; Full time

Job summary

The University of Michigan is seeking a Managed Care Payer Specialist to support day-to-day operations of payer contracts across three health systems. You will help coordinate payer communications, monitor updates, and produce updates and presentations for various functional areas.

The role emphasizes clear communication, collaboration, and adherence to evolving payer policies within a hybrid work setting. Applicants should have an associate degree in a related field and at least three years in

Qualifications

• Associate's degree in healthcare administration, business, or related field.
• Minimum of three years in healthcare or managed care.
• Excellent written and verbal communication.
• Strong interpersonal skills with diverse stakeholders.
• Proficient in Microsoft Office.
• Detail-oriented with strong organization and time management.
• Hybrid work environment experience.
• Payer communications experience.

Responsibilities

• Collect and coordinate communications based on information from external payers.
• Monitor, review for appropriateness, and respond to payer updates via department email.
• Review updates against contractual appropriateness and disseminate by functional areas for all three health sites.
• Collaborate to create and distribute periodic update reports for all functional areas.
• Create newsletters, FAQs, and presentations tailored to applicable areas.
• Communicate changes in payer policies, regulations, and compliance requirements.
• Assist in developing a comprehensive payer communication strategy for updates.
• Collaborate to ensure accurate and timely dissemination of payer-related information.
• Analyze communication strategy effectiveness and gather feedback to measure engagement.
• Assist multiple areas with payer-related issues.
• Participate in payer Joint Operating Committee Meetings.
• Assist in oversight of the department email box by reviewing and responding to inquiries.
• Other duties as needed.

Skills

Written and verbal communication

Interpersonal skills

Payer communications

Time management

Detail-oriented

Hybrid work experience

Independent/team collaboration

Education

Associate's degree in healthcare administration or related field

Bachelor's degree preferred

Tools

Microsoft Excel

PowerPoint

Microsoft Word

Job description

The University of Michigan is seeking a Managed Care Payer Specialist to support day-to-day operations of payer contracts across three health systems. You will help coordinate payer communications, monitor updates, and produce updates and presentations for various functional areas.

The role emphasizes clear communication, collaboration, and adherence to evolving payer policies within a hybrid work setting. Applicants should have an associate degree in a related field and at least three years in