Managed Care Credentialing Specialist - Full Time

Pennant; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with company match

PTO & holidays

Professional development

Job summary

Pennant is seeking a Managed Care Credentialing Resource to coordinate credentialing for Home Health, Hospice, Personal Care Agencies and Senior Living Facilities.

The role ensures timely, compliant credentialing applications, liaises with managed care plans, and collaborates with Legal, Licensing, and Accounts Receivable to verify information. A minimum of 3 years in credentialing is required with strong organizational and communication skills.

Qualifications

• 3+ years of credentialing experience or healthcare administrative experience.
• Strong organizational skills and attention to detail.
• Demonstrated professionalism and exceptional interpersonal skills.
• Ability to adhere to strict confidentiality guidelines and operate with integrity.
• Strong written and verbal communication skills.
• Teamwork-oriented, self-motivated with a willingness to learn.
• Able to follow through with delegated tasks and take initiative.
• Resourcefulness in problem-solving.

Responsibilities

• Works independently to ensure full compliance with policies, bylaws, rules, and regulations.
• Communicate with managed care organizations to obtain and verify credentialing requirements.
• Ensure all applications are completed accurately and submitted on time.
• Coordinate with Legal, Licensing, Accounts Receivable, and Payor Admin to verify information.
• Maintain a comprehensive database of credentialing documents.
• Represent our Agencies/Communities professionally to managed care plans and external partners.
• Assist related contracting projects as assigned.
• Manage the assigned credentialing email inbox.
• Serve as liaison between Agencies/Communities and managed care organizations regarding credentialing.

Skills

Credentialing

Organizational skills

Communication

Teamwork

Attention to detail

Confidentiality

MS Office

SharePoint

Smartsheet

Adobe PDF

Education

Healthcare administrative experience

Tools

MS Office

SharePoint

Smartsheet

Adobe PDF

Job description

Job Summary

Acts as the liaison between our Agencies/Facilities and our managed care plan partners. Participates in strategic decisions and efforts as they pertain to new contracting opportunities, maintains tools and processes to support the completion of timely, compliant, and accurate managed care credentialing applications. A qualified candidate will have a minimum of three years of experience in credentialing. The Managed Care Credentialing Resource will play a vital role in ensuring that our organization maintains compliance with all credentialing requirements set forth by managed care organizations. This individual will be responsible for managing the credentialing process for Pennant Home Health, Hospice, Personal Care Agencies, and Senior Living Facilities within our organization, ensuring that they meet the necessary qualifications and standards to participate in various managed care networks. The ideal candidate will have a strong understanding of credentialing procedures, excellent organizational skills, and the ability to collaborate effectively with internal and external stakeholders.

Duties & Responsibilities

• Works independently to ensure full compliance with all applicable policies, procedures, bylaws, rules, and regulations, accreditation standards, and regulations for the processing of applications for initial credentialing and re-credentialing.
• Communicate with managed care organizations to obtain and verify credentialing requirements, submission guidelines, and status updates.
• Ensure that all credentialing applications are completed accurately and submitted in a timely manner to meet managed care organization deadlines.
• Coordinates with our Legal, Licensing, Accounts Receivable, and Payor Admin to verify and obtain pertinent information.
• Maintain a comprehensive database of Agency/Community credentialing documents.
• Expected to represent our Agencies/Communities and company professionally to all managed care plans and external partners.
• Assist Managed Care Resources and team with special contracting projects as assigned.
• Manage the assigned credentialing email inbox.
• Serve as a liaison between our Agencies/Communities and managed care organizations regarding credentialing matters, responding to inquiries, and providing necessary information as needed.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• 3 + years of credentialing experience or healthcare administrative experience.
• Strong organizational skills and attention to detail.
• Demonstrated professionalism and exceptional interpersonal skills.
• Ability to adhere to strict confidentiality guidelines and operate with the utmost integrity, discretion, and strong sense of ethics.
• Strong written and verbal communication skills required.
• Teamwork-oriented, self-motivated with a willingness to learn and adopt new strategies.
• Able to follow through with delegated tasks, assume accountability, and take initiative in all aspects of the role.
• Resourcefulness in problem-solving.
• Intermediate to advanced computer skills, including proficiency in MS Office applications (Excel, Word, Outlook, PowerPoint, SharePoint, Smartsheet), along with Adobe PDF.
• Dedicated to accuracy and results.
• Knowledge of commonly used credentialing concepts, practices, and procedures.
• Excellent time management and multi-tasking abilities.
• Demonstrated ability to function independently with minimal direct supervision.
• Ability to embrace Pennant’s core values and culture.

Desired Qualifications

• Home Health, Hospice, Personal Care and Senior Living Community credentialing experience.
• Knowledge of Managed Care Health Plan in Tennessee, Georgia, and Alabama.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

What Sets Us Apart

• Empowered, flat leadership model supported by centralized resources
• A work-life balance that promotes personal well-being
• Complete benefits package: medical, dental, vision, 401(k) with match
• Generous PTO, holidays, and professional development
• A culture built around our core values—CAPLICO:

C customer Second
A accountability
P passion for learning
L love One Another
I intelligent Risk Taking
C celebrate
O ownership

About Pennant

Learn more at: www.pennantgroup.com

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.