Managed Care Coordinator II/CM-DM

MedStar Health; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Columbia, SC is seeking a Managed Care Coordinator II/CM-DM for a 3-month assignment with potential for extension. This role involves active case management to facilitate member health outcomes, coordinate services, and provide education on the healthcare system. Ideal candidates will have clinical expertise and a strong background in case management.

Qualifications

• 4 years in clinical specialty areas or case management.
• Active, unrestricted RN license or equivalent.
• Strong knowledge of healthcare systems and eligibility criteria.

Responsibilities

• Provides active case management and evaluates member needs.
• Conducts medical review/authorization process.
• Educates members on healthcare delivery systems.

Skills

Case Management

Behavioral Health

Patient Advocacy

Health Care Management

Clinical Evaluation

Education

Associate Degree in Nursing or graduate degree in social work

Bachelor's degree in Nursing (preferred)

Tools

Clinical Proficiency

Job description

Role Name: Managed Care Coordinator II/CM-DM

Location: Columbia, SC 29229

Work Environment: Onsite.

Schedule: Mon-Fri, 8:30 am to 5:00 pm

Contract length: 3-month assignment with possible conversion. Possibility for remote after conversion.



Summary:

Reviews and evaluates medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests or provides health management program interventions. Utilizes clinical proficiency, claims knowledge/analysis, and comprehensive knowledge of healthcare continuum to assess, plan, implement, coordinate, monitor, and evaluate medical necessity, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.



Day to Day:

• 60% Provides active case management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high risk pregnancy or other at risk conditions thatconsist of: intensive assessment/evaluation of condition, at risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement.


• 20% Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but isnot limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).


• 10% Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs.


• 5% Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.


• 5% Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.

Team Info: Our team works well together to care for our members and support each other.

Any extra/additional job info: NA



Job Requirements:

Required Education: Associate Degree - Nursing, or Graduate of Accredited School of Nursing or Master's degree in Social Work, Psychology, or Counseling.

Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedic, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical.

Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as social worker from the United States and in the state of hire (in Div. 6B) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager.



Preferred Education: Bachelor's degree- Nursing.

Preferred Work Experience: 7 years-healthcare program management.

Preferred Licenses and Certificates: Case Manager certification, clinical certification in specialty area.