Managed Account Coordinator - S2

FedEx Group; Memphis, Northern (TN, KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Tuition reimbursement

Job summary

FedEx Logistics is seeking a remote Customer Service Associate to support CBP and PGA transactions, liaise with FedEx Trade Networks clients, and assist with entry processing and post-entry activities. You will prepare documentation, resolve issues, and maintain strong client relationships.

The role requires a HS Diploma or GED with at least 1 year of brokerage/transportation or customer service experience, plus proficiency in MS Office and Outlook.

Qualifications

• HS Diploma or GED required and minimum 12 months of brokerage/transportation or customer service experience.
• Excellent verbal and written communication skills.
• Proficient in MS Office, Outlook and using standard office equipment.

Responsibilities

• Engage with FedEx Trade Networks customers to facilitate processing with CBP and PGAs.
• Prepare, analyze, and submit documentation to CBP/PGAs.
• Maintain relationships with front-line customer personnel and support account administrators.
• Resolve billing issues and coordinate post-entry activities for clients.
• Produce operational trend reports and keep partners informed of the exception process.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services

Performs other duties as assigned

Paid Training Provided.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written

Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work

Ability to work independently with minimum supervision. Detail oriented.

Preferred Qualifications

This is a remote position; however, candidates must reside within 50 miles of a FedEx Logistics (FXL) office. Monday–Friday 3:00pm – 11:30pm CST/Please note: There is no flexibility with this schedule.

Pay Transparency

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

Typical starting rate: $24.65

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.