Mall Assistant

ADP Middleware Test Company; Las Animas (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

ADP Middleware Test Company is seeking a Mall Supervisor to oversee daily operations of a Colorado mall, manage staff across security, maintenance, and customer service, and maintain a safe, welcoming environment for shoppers and tenants.

The role requires coordinating with mall management, tenants, security and maintenance teams to address issues promptly and implement policies that improve customer satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred

Responsibilities

• Supervise and coordinate mall staff including security, maintenance, and customer service teams.
• Monitor mall premises to maintain safety, cleanliness, and compliance with all regulatory requirements and company policies.
• Serve as the primary point of contact for tenants, addressing their concerns and facilitating communication between tenants and mall management.
• Oversee daily opening and closing procedures, including security checks and facility inspections.
• Manage incident reports, respond to emergencies, and coordinate with local authorities when necessary.
• Conduct regular inspections of the mall to identify maintenance needs and ensure timely resolution.
• Assist in planning and executing promotional events and seasonal activities to enhance shopper engagement.
• Prepare and maintain operational reports, staff schedules, and inventory records.

Skills

Leadership

Communication

Problem solving

Safety procedures

Scheduling tools

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

Property management software

Scheduling tools

Facility management software

Job description

The Mall Supervisor plays a critical role in ensuring the smooth and efficient operation of the mall facility located in Colorado. This position is responsible for overseeing daily activities, managing staff, and maintaining a safe, welcoming environment for both shoppers and tenants. The Mall Supervisor acts as a key liaison between mall management, retail tenants, security personnel, and maintenance teams to address operational issues promptly. They are tasked with implementing policies and procedures that enhance customer satisfaction and operational efficiency. Ultimately, the role aims to create a positive shopping experience while supporting the business objectives of the mall.

Job Responsibilities

About the Role

The Mall Supervisor plays a critical role in ensuring the smooth and efficient operation of the mall facility located in Colorado. This position is responsible for overseeing daily activities, managing staff, and maintaining a safe, welcoming environment for both shoppers and tenants. The Mall Supervisor acts as a key liaison between mall management, retail tenants, security personnel, and maintenance teams to address operational issues promptly. They are tasked with implementing policies and procedures that enhance customer satisfaction and operational efficiency. Ultimately, the role aims to create a positive shopping experience while supporting the business objectives of the mall.

Job Responsibilities

• Supervise and coordinate the activities of mall staff including security, maintenance, and customer service teams to ensure operational excellence.
• Monitor mall premises to maintain safety, cleanliness, and compliance with all regulatory requirements and company policies.
• Serve as the primary point of contact for tenants, addressing their concerns and facilitating communication between tenants and mall management.
• Oversee daily opening and closing procedures, including security checks and facility inspections.
• Manage incident reports, respond to emergencies, and coordinate with local authorities when necessary.
• Conduct regular inspections of the mall to identify maintenance needs and ensure timely resolution.
• Assist in planning and executing promotional events and seasonal activities to enhance shopper engagement.
• Prepare and maintain operational reports, staff schedules, and inventory records.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business administration or related field preferred.
• Minimum of 3 years experience in retail management, facilities supervision, or a related field.
• Strong knowledge of safety regulations and emergency response procedures.
• Proven ability to manage teams and coordinate multiple operational functions simultaneously.
• Excellent communication and interpersonal skills.

Preferred Qualifications

• Experience working in a mall or large retail environment.
• Certification in facility management or security management.
• Familiarity with property management software and scheduling tools.
• First aid and CPR certification.
• Demonstrated experience in customer service and conflict resolution.

Skills

The Mall Supervisor utilizes leadership and organizational skills daily to manage diverse teams and ensure operational tasks are completed efficiently. Strong communication skills are essential for interacting with tenants, staff, and external partners to resolve issues and maintain positive relationships. Problem-solving abilities are applied when addressing unexpected incidents or maintenance challenges to minimize disruption. Knowledge of safety protocols and emergency procedures is critical to maintaining a secure environment for all mall occupants. Additionally, proficiency with management software and scheduling tools supports effective resource allocation and reporting.