Major & Strategic Account Executive – Clinical Decision Support

Wolters Kluwer N.V.; Illinois; Remote; USD 95,000 - 134,000; Full time

Job summary

An innovative global leader in healthcare information technology is seeking a Major & Strategic Account Executive to drive growth in the Clinical Decision Support market. This role involves building strong relationships with large hospitals and health systems, ensuring they receive maximum value from our products. You will collaborate with diverse teams to enhance customer satisfaction and address complex challenges. If you are passionate about improving patient care and have a proven track record in sales, this is your opportunity to make a significant impact in a dynamic organization that values innovation and excellence.

Qualifications

• 10+ years of experience in sales or account management in healthcare.
• Strong negotiation and relationship-building skills are essential.

Responsibilities

• Develop and maintain relationships with key stakeholders.
• Independently identify and close new sales opportunities.

Skills

Sales Expertise

Client Relationship Management

Negotiation Skills

Data Analysis

Communication Skills

Education

Bachelor's Degree

Job description

Major & Strategic Account Executive – Clinical Decision Support page is loaded

Major & Strategic Account Executive – Clinical Decision Support

Apply remote type Remote locations USA-IL-Remote time type Full time posted on Posted 5 Days Ago job requisition id R0048734

Location: Remote U.S. locations

Our products make a difference – and so do our people.

Clinical Effectiveness, a Wolters Kluwer Health business, is seeking an experienced Major & Strategic Account Executive to continue driving growth in their Healthcare Provider marketplace across the US.

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients.

UpToDate clinical decision support, drug information, and patient engagement solutions are trusted by over 3 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

Position Overview:

The Major & Strategic Account Executive is a sales expert with responsibility to secure and grow large strategic hospitals and health systems. This customer base includes but is not limited to hospitals, health systems, government agencies, pharmacies, universities and clinics. This individual will collaborate with our Sales, Product, Pricing, Marketing and Customer Success teams and bring their expertise in this market to ensure our customers are getting the most value possible and the Voice of the Customer is being communicated to our internal teams.

If you have a passion for improving patient care, a drive to succeed as part of a winning team, experience in Healthcare IT, and are interested in working for a global market leader we encourage you learn more about this role.

Responsibilities

• Develop and maintain strong relationships with key stakeholders and decision-makers across multiple levels within an account
  • Independently identify and close new sales opportunities

• Manage the renewal lifecycle from start to finish
• Create and deliver compelling proposals tailored to client needs
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery
• Regularly assess customer satisfaction and implement improvements
• Conduct in-depth analysis of client data to drive sales strategies
• Provide valuable insights in sales meetings and strategy sessions
• Address and resolve complex client issues independently
• Lead or contribute significantly to lead generation and marketing initiatives
• Negotiate product/service terms with a high degree of discretion

• Collaborate with other internal teams such as Customer Success, Marketing, Product, Specialists, etc. to ensure our entire organization is delivering the full value to our strategic customers

Requirements

Education

• Bachelor’s degree or equivalent is required:

Experience

• 10+ years of experience in sales, customer success or account management, preferably in roles involving both client renewal and growth in the Clinical Decision Support healthcare segment
• Has a significant understanding of business, financials, products/ services, the market and the needs/challenges of assigned accounts
• Is recognized externally as a leading sales strategist and business expert, with highly sophisticated understanding of customer needs and competitors' offering; has a top external brand reputation within the healthcare segment
• Proven experience in sales, account management, or business development.
• Strong negotiation and relationship-building skills.
• Excellent communication and presentation abilities.
• Understanding of the industry and market trends.

Skills

• Business Insight: Thorough understanding of business operations and financials.
• Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships.
• Autonomous Negotiation: Capability to negotiate terms independently.
• Strategic Data Analysis: Ability to perform comprehensive data analysis.
• Effective Presentation: Expertise in delivering persuasive presentations.
• Integrated Coordination: Skill in facilitating collaboration across multiple teams.
• Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
• Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues.

• Advanced Customer Service: Expertly support and resolve complex customer issues.

• Industry Insight: In-depth understanding of industry dynamics and trends.

• Customer-Centric Approach: Expertise in developing customer-centric strategies.

Travel requirements : Ability to travel up to 60% to customer locations

Why join Wolters Kluwer?

Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping clinicians provide optimal care for their patients.

UpToDate clinical decision support, drug information, and patient engagement solutions are trusted by over 3 million clinicians in more than 170 countries to help them strengthen point-of-care decision making. More than 60 research studies show UpToDate helps improve patient care and hospital performance, including reduced lengths of stay, adverse complications and mortality.

#LI-Remote

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.