Major Incident Response Technician

Base-2 Solutions; Camp Springs (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health premiums paid

Dental premiums paid

Vision premiums paid

Short-term disability coverage

Long-term disability coverage

Life insurance

Job summary

Base-2 Solutions is seeking a Major Incident Response Technician to support the Major Incident Response Cyber Support Center at Joint Base Andrews in Camp Springs, Maryland. This is a full-time, on-site role with ad-hoc telework options available.

The position involves end-to-end incident management in a DoD environment, rapid triage, coordination with internal and external teams, and clear status communication to government leadership. Secret clearance and Security+ are required.

Qualifications

• Two years DoD environment experience.
• Must hold a valid Secret clearance.
• CompTIA Security+ certification required.
• 5+ years IT experience including PC OS, networking, mail, and help desk.

Responsibilities

• Proactively identify and classify major IT incidents and events.
• Serve as the primary triage point and coordinate swift responses with internal/external teams.
• Establish troubleshooting bridges for coordination between technical teams.
• Maintain clear, timely status updates to government leadership from inception to resolution.
• Communicate incident status and impact through government channels and command structures.
• Drive investigations with the problem management team for root cause analysis and corrective actions.
• Provide phone and in-person support for email, directories, Windows apps, and contract apps.
• Troubleshoot hardware/software PC and printer problems on-site.

Skills

DoD experience

Security+ certified

Strong communication

Network fundamentals

Incident management

Education

Associate degree

Bachelor's degree

No degree with 8 yrs

Job description

Position Summary

Base-2 Solutions is seeking a Major Incident Response Technician to provide support in the Major Incident Response Cyber Support Center. The role involves full lifecycle incident management, including identification, triage, coordination, communication, and problem resolution of major IT incidents within a Department of Defense environment. This is a full-time onsite position at Joint Base Andrews in Camp Springs, Maryland, including ad-hoc telework.

Position Details

• Requisition ID: 5269
• Standard Title:
• Required Security Clearance: Secret
• Location: Camp Springs, MD
• Work Type: On-Site
• Shift: Second
• Referral Eligibility: Eligible
• U.S. Citizenship Required? Yes

Essential Duties And Responsibilities

• Proactively identify and classify major IT incidents and events using data from various AFNCR work centers and monitoring tools.
• Serve as the primary point of contact for triaging newly identified issues and orchestrate swift and effective responses by engaging necessary internal and external resolution teams.
• Establish and facilitate troubleshooting conference bridges to ensure seamless coordination between technical teams.
• Maintain clear and consistent communication with all stakeholders, including government leadership, providing timely status updates from inception to resolution.
• Maintain comprehensive situational awareness of incident status and operational impact, disseminating critical information through appropriate government communication and command structures.
• Drive the investigation and resolution process for all incidents, collaborating with the problem management team to perform root cause analysis and track corrective actions to prevent future occurrences.
• Provide phone and in-person support to users for e-mail, directories, standard Windows desktop applications, and contract-developed applications.
• Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Required Qualifications

• Minimum of two years of work experience within a Department of Defense (DoD) environment.
• Strong foundational understanding of network equipment, architecture, and capabilities.
• Exceptional written and oral communication skills with proven ability to brief stakeholders and articulate complex technical situations clearly.
• Demonstrated ability to multitask effectively and perform decisively under pressure in a fast-paced operational setting.
• Must hold a valid CompTIA Security+ certification.
• Minimum of five years experience, with at least three years specialized experience including knowledge of PC operating systems (DOS, Windows), networking, mail standards, and help desk work.
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
• General experience includes information systems development and other work in the client/server field, or related fields.
• Work the on-site swing shift from 2:00 PM to 10:30 PM, Tuesday through Saturday. Complete an initial mandatory 30-day on-site training period on the day shift, 7:00 AM to 3:30 PM, Monday through Friday, before transitioning to the swing shift.

Preferred Qualifications

• None specified.

Required Education and Experience Equivalency

• Associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution with minimum five years experience, with at least three years specialized experience.
• Bachelor's degree in the above subjects with four years general experience, of which at least two years must be specialized experience.
• No degree with eight years general experience, of which at least six years is specialized experience.

Required Certifications

• Must hold a valid CompTIA Security+ certification.

Required Security Clearance

• Active Secret

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo

Pay & Benefit Highlights

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).