Critical Incident Response & Problem Manager

CHS Career Site; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

CHS Career Site is seeking an Incident and Problem Coordinator to lead major incidents (Priority 1-Critical) and restore IT services for users as quickly as possible. You will guide crisis bridge discussions, triage complex software and hardware issues, coordinate with Service Desk, application owners, and technical teams, and keep stakeholders informed throughout the incident lifecycle.

In addition to incident handling, you will drive post‑incident resolution, open and close problem tickets,

Qualifications

• Minimum two years in an Incident/Problem management role/environment
• Ability to triage and understand highly technical software and hardware problems
• Excellent communication skills, verbal and written
• Strong analytical and reporting abilities
• Familiarity with ITIL concepts preferred

Responsibilities

• Major Incident Management & Crisis communication and coordination
• Incident lifecycle tracking and documentation of outages
• Stakeholder communications with Service Desk, owners, and crisis coordinators
• Post-incident resolution and problem lifecycle management
• Root cause analysis and documenting prevention/mitigation steps
• Reporting, metrics, and participation in After-Action Reports

Skills

Incident management

Problem management

Communication

Organization

Root cause analysis

Job description

CHS Career Site is seeking an Incident and Problem Coordinator to lead major incidents (Priority 1-Critical) and restore IT services for users as quickly as possible. You will guide crisis bridge discussions, triage complex software and hardware issues, coordinate with Service Desk, application owners, and technical teams, and keep stakeholders informed throughout the incident lifecycle.

In addition to incident handling, you will drive post‑incident resolution, open and close problem tickets,